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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 1st room (321) was extremely dirty. Sticky kitchen floor and carpet looked like it should have been replaced several years ago. The staff was kind enough to give me cleaner for the Tub so I could to take a shower. After cleaning the tub, I hopped into the shower only to find that the mechanism needed to divert the water to the shower head was missing! After alerting the staff of the situation, she did give us another room. The second room was much better. The Staff did a good job at taking care of the situation but we sh... read more
Business response:
Dear Guest, We're sorry about the issues you experienced in your initial room with the cleanliness and shower problems. We apologize for the inconvenience and distress this caused. On the positive side, we appreciate the staff's efforts to rectify the situation by providing cleaning supplies and offering a room change. We'll discuss the matter and take steps to improve our housekeeping and maintenance procedures to prevent similar issues in the future. Thank you for bringing this to our attention, and we're glad the second r... read more
Very Dirty! The area was very sketchy, homeless and transient around the hotel. The rooms were so dirty, the room floor was sticky, and wire white socks and they were black when left. The refrigerator door had food and dirt on handle. There were crud behind door. The elevator floor was filthy..
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
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Business response:
Dear Guest, We're truly sorry if there were any inconveniences you encountered during your time with us. We value your feedback and would love the opportunity to provide you with the outstanding stay you deserve whenever your travels bring you back to Tacoma. Sincerely, Hotel Management
Breakfast was not as described. Booked 2 rooms and both were dirty, had holes in the curtains, bathroom sink had stains all over, fridge smelled like dead fish.
Business response:
Dear Guest, We're sorry that your breakfast experience didn't match our description and that both rooms had cleanliness and maintenance issues. We apologize for the inconvenience and frustration this caused. We'll look into this and take immediate action to correct it, as this is not the impression we want our guests to leave with. We'd like to make things right and invite you to give us another chance to provide the quality stay you expect. Sincerely, Hotel Management
No room even though I had a reservation I went to check in and when I did they told me there was no rooms available even though I had a reservation. I was told I should have received a call earlier that day which I never got. Trying to find a room at midnight is almost impossible!!!
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely appreciate your patience and are sorry to hear about the difficulty you encountered upon arrival. We understand how frustrating it must have been to face such uncertainty late at night, especially when plans were already in place. Your feedback is valued and will be reviewed internally. We hope to have the opportunity to provide a much smoother and more reliable experience in the future.Sincerely,Hotel Management
Tlremove this hotel from ALL options. AVOID!! No housekeeping prior to arrival. The one employee on duty working front desk had to clean our room. Check in took 2 hours. No housekeeping available on day 2 but we did see a housekeeper. He said he isn't assigned to our room. He was only one who showed up for work and he only wanted to do his assigned bare minimum, obviously. We weren't able to get any service.
Business response:
Dear Guest, Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
There was no room available and the reservation was cancelled! I was very outraged
Business response:
Dear Guest, We extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion this does occur, we honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, for your patience. We hope you will give us another opportunity in the future.Sincerely,Ho... read more
This property was not at all, what I saw online. It had a smell, as soon as I walked in. I thought that it may have been someone cooking, with spices that were unfamiliar to me. I got to my room and the smell was worst and everything looked as if the furniture
Business response:
Dear Guest, We regret the disappointment you felt upon your arrival and your concerns about your room. We apologize for not meeting your expectations. However, we appreciate you bringing this to our attention, as our goal is to provide every guest with a seamless, outstanding experience. Please consider staying with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.