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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't recommend this place. The clientele is sketchy. The "free breakfast" isn't much of anything and they should've even bother. The front desk is empty 80% of the time. Check out the near by Holiday Inn instead.
I had the worst experience. I had to cancel after the first night. My room was filthy. Poop all in the toilet, floors filthy dirty with hair everywhere. Gum in sink. Stains on shower curtain. Stains on the walls/bathroom door with hair stuck to it.
I would note recommend this property. The place and area is sketchy.
Business response:
Dear Philip, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Front desk ladies have been nothing short of friendly and always going the extra mile for myself and any others staying here. The manager has severe personality disorder issues.. one day you’re possibly dealing with the fakest nice guy and next day he’s a snake with a stick up his.. what you see is not always what you pay.. beware and take heed when giving him any sort of payment cards. If you disagree, he’ll just go in your room and start setting it for checkout or send a maid and call it the weekly stay over I never had wh... read more
Business response:
Dear Samantha, Thank you for taking the time to share your experience. We’re truly grateful for your kind words about our entire team, including the front desk, maintenance, and housekeeping, for the positive impact they have made. Their dedication to guest comfort and service is something we’re very proud of. However, we also want to sincerely apologize for the concerns you’ve raised regarding your interactions with one of our staff members. Your feedback is being taken seriously, and we are reviewing to ensure that all gue... read more
Crack pipe The hallway to our room was cold to the point of needing a jacket. The hallway smelled like urine. Our room was dirty, dirty towel on counter, brown stain on comforter, and a crack pipe in the kitchen cabinet. We got another room and it stunk of urine.
Business response:
Dear James, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Horrible experience I was not happy with the stay. I didn’t sleep for the two nights because the bed springs was all against my back and sides. Even my husband switched spots with me and same thing happened to him. The room smelled weird. The fridge was making a loud noise non stop the whole time. And sounded like water was constantly dripping down in the walls. The ac didn’t work, the room was stuffy inside. Even took us an hour to check in. It was our first time staying there. For what we paid we will not be staying there ... read more
Business response:
Dear Jacqueline, Thank you for taking the time to share your experience. We are truly sorry to hear that your first visit with us was so disappointing. The discomfort you described, from the condition of the bedding to the extended wait at check-in, is unacceptable and not reflective of the standards we aim to provide. Your comments have been shared with the appropriate teams to ensure each concern is properly addressed. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity in ... read more
Rooms and hallway smells terrible. Stay somewhere else if you can. There is a string stench all over the building. We were ready to leave as soon as possible but can’t get refund so we had to spend the night.
Business response:
Dear Hemi, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered in the rooms and hallwayduring your stay. This is certainly not the experience we aim to provide, and we regret the discomfort it caused during your stay. Your comments have been shared with our team to address the issue promptly. We understand your frustration and genuinely appreciate you bringing this to our attention. We are committed to providing outstanding service, and we hope you will give us another opport... read more
The 1st room (321) was extremely dirty. Sticky kitchen floor and carpet looked like it should have been replaced several years ago. The staff was kind enough to give me cleaner for the Tub so I could to take a shower. After cleaning the tub, I hopped into the shower only to find that the mechanism needed to divert the water to the shower head was missing! After alerting the staff of the situation, she did give us another room. The second room was much better. The Staff did a good job at taking care of the situation but we sh... read more
Business response:
Dear Guest, We're sorry about the issues you experienced in your initial room with the cleanliness and shower problems. We apologize for the inconvenience and distress this caused. On the positive side, we appreciate the staff's efforts to rectify the situation by providing cleaning supplies and offering a room change. We'll discuss the matter and take steps to improve our housekeeping and maintenance procedures to prevent similar issues in the future. Thank you for bringing this to our attention, and we're glad the second r... read more
Very Dirty! The area was very sketchy, homeless and transient around the hotel. The rooms were so dirty, the room floor was sticky, and wire white socks and they were black when left. The refrigerator door had food and dirt on handle. There were crud behind door. The elevator floor was filthy..
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.