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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Necesita mantenimiento linpieza y personal
Business response:
Dear Guest,We’re sorry your experience did not reflect the standards we aim to maintain. A well-kept environment, attentive service, and a reliable maintenance response are all essential to a positive stay, and we regret that we fell short in key areas during your visit. Your comments will be shared with the appropriate team so that attention can be given where needed. We appreciate the opportunity to host and are committed to making improvements that reflect the level of care our guests deserve. We hope to have another oppo... read more
Location was great but our room had a pair of dirty socks from a previous visitor. There was hair all in our tub and on the wall. Carpets smell like they could use replacing.
Business response:
Dear Guest, While we are pleased to know you appreciate the convenience of our location. We want to extend our humble apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; however, we regret any oversights in your room. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management
Contagious front desk person! My stay was okay - it was very reasonably priced which was good! The issue was my check in...the front desk person was very nice, but had watery eyes and a very red nose, was all congested and sniffling, rubbed her nose several times with her hand. After doing so she touched my id, credit card, and the two room keys. I immediately went to my room, washed all cards with soap and water, then washed my hands. Three days later I still came down with a very bad cold! Yuck!
Business response:
Dear Guest, While we appreciate you mentioning the good value we strive to offer and also your kind words for our team, please accept our sincere apologies for what transpired with your health. Your detailed comments are of utmost importance to us, and we take these matters seriously. We will review this instance to ensure all guest staying with us are delivered a welcoming environment and warm hospitality right from the moment of their arrival. Your feedback will aid us in making necessary improvements. We genuinely hope yo... read more
For the amount of money that we spent on the room the room was needless to say mediocre had a weird odor was not thoroughly cleaned there were hair balls all over the floor from previous tenants dog hair and the hotel itself had an odd smell the elevator floors were disgustingly dirty
Business response:
Dear Darius,Thank you for sharing your experience. It’s great to hear the night staff was welcoming, but it’s disappointing that other aspects of your stay fell short. Guest safety and clear communication are priorities, and your concerns will be addressed to improve both. Your feedback is valued, and steps will be taken to ensure a more seamless and secure experience in the future.Sincerely,Hotel Management
Didn't feel safe, more like a transient hotel.
Business response:
Dear Gary, We appreciate you taking the time to bring these matters to our attention, as it helps us identify areas where we can improve. Guest security and comfort are our utmost priorities; we understand your concerns and are actively working to resolve this issue. We know this can be unsettling, and we apologize for any discomfort it caused you. We value your patronage and hope you will give us another chance to demonstrate our commitment to providing a comfortable and safe environment for all our guests.Sincerely,Hotel M... read more
This hotel really isnt clean. And really next to no amenities. The breakfast bar really isnt breakfast. And the place is just dirty. The room itself was beat up. And while the bedding seemed clean enough. Everything from the floors to the table surfaces and the bathroom felt grimey. It served its purpose. If youre younger and out going to a show or exploring/vacationing around, and looking for a cheapish place to stay. This might just work. Other then that. Pay the extra 60 a night and get somewhere a little more refreshed. ... read more
Business response:
Dear Jason, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Further, we regret the breakfast choices do not meet your taste and will share these remarks with the team to ensure we are working to improve the offerings. Apart from this, it is nice to know you were pleased with our friendly staff. We hope to welcome you again and offer you a mor... read more
Everything was fine except for the smell of marijuana smoke throughout the hotel, even though the rooms are supposed to be smoke free.
Business response:
Dear Derek, Thank you for being our guest and for sharing your feedback. While we appreciate you mentioning that you had a satisfactory stay overall, we apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and w... read more
Staff was excellent. Everything else was awful. I had to change rooms four times in my first 2 hours because of partially cleaned room, a broken furnace, a missing microwave…and one room on the first floor corner of the back parking lot that just felt like a break-in waiting to happen. Nothing about this place felt safe or comfortable and I would never recommend it to anyone.
Business response:
Dear Kimberly, Thank you for sharing your experience with us. We are sorry about the challenges you encountered during your stay. We are committed to providing our guests with a comfortable and safe environment, and we deeply regret that we fell short of that during your visit. The issues you encountered with the rooms are shared with our housekeeping and maintenance teams to ensure they are promptly resolved. We will thoroughly review the rooms' safety to ensure that all areas of the hotel provide a safe and welcoming envir... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.