Extended Stay America - Tacoma - South

Business response:

Dear Vorakarn, We are sorry that you felt unsafe during your stay. Guest safety is our top priority, and we take these concerns very seriously. Our team is committed to ensuring a secure and comfortable environment. If you’re willing to provide more details about what made you feel unsafe, we would greatly appreciate the opportunity to address the issue directly. This information will help us take the necessary steps to improve and prevent similar experiences in the future. We value your feedback and hope you’ll consider sta... read more

Business response:

Dear Brixen,We sincerely apologize for the inconvenience you faced with the cleanliness of the rooms. This is certainly not the level of service we strive to provide, and we understand your frustration. We’ll address this situation with our team to ensure our rooms are thoroughly cleaned and uphold our standards. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Robert,We're sorry that the neighborhood didn't meet your expectations. We always aim to provide a welcoming and comfortable environment for all our guests, and we regret that this affected your stay. We will share your feedback with our team to ensure a more welcoming environment. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Arthur,We apologize for the experience you had upon arrival. It’s important to us that every guest feels welcomed, and we regret that this was not the case during your check-in. Your feedback is valuable, and we will address this with the team to ensure better service in the future. Thank you for bringing it to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Mario,We’re truly sorry that your experience didn’t meet your expectations. We understand how disappointing it can be when both the property design and service fall short of what you were hoping for. We take your feedback seriously and will address it with our team to make necessary improvements. Our goal is to provide a comfortable and welcoming experience for all of our guests. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincere... read more

Business response:

Dear Gage,We deeply regret the delays you faced during check-in and the lack of cleanliness in your room. We understand how disappointing it must have been to return from your concert and find that the room was not ready as promised, and we apologize for the inconvenience. It’s also concerning that you felt the staff was not helpful. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider givin... read more

Business response:

Dear Krista,We sincerely apologize for the challenges you faced during your stay. While we do strive to accommodate all guests, we understand that the situation was frustrating, especially with the limited cleaning staff and the lack of attention to detail in your room. Please know that your feedback is being taken seriously, and we will work to improve both staffing and cleaning procedures to ensure a more consistent and pleasant experience for future guests. We hope to have the chance to welcome you back so we can provide ... read more