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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No attractions The hotel outside was full of trash & lobby conditions were disappointing. I like to enter a lobby with a Wow factor & cleanliness does have a Wow factor. The desk help looked as if she didn't want to be there & I mean it shows. I went back to lobby to ask for close by restaurant & she literally talked to me behind a wall she never came around to the front desk. The room was inviting it just could've been cleaned a lot better than it was. There was hair in the bathroom on sink & toilet which is gross & the mir... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Bedding was old, had holes in comforter, Mattress, bedding was old, dirty and comforter had holes in it. Towels old and worn out. Elevator out of service
Business response:
Jeff, thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, and we apologize for disappointing you. Your comments will be shared with the team in order to better serve future guests. We value you as a guest and hope we have the opportunity to welcome you again to enjoy the hospitality and service you should have received this time. Sincerely, Hotel Management
Do not reccomend No turn downs, loud neighbors, poor location for Uber pick ups
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. Regarding the noise issues, our front desk is available to resolve it, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve it or move you to another suite. We appreciate all of your feedback and hope to have you as our gue... read more
Don't stay here My bed was broken. It was completed lopsided. the left side of the bed was sitting on the floor much higher than the right side. The door stopper on the door was broken too which is a safety issue. I'm a young woman staying alone so that didn't provide comfort. I picked up the phone to call front desk and the phone was broken. I went to front desk to ask to change rooms and they told me all rooms were sold out and there's nothing can do for me. smh. I called expedia directly and they were kind enough to give ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Never again Dirty and roaches.
Business response:
We are sorry we failed to provide you the clean and comfortable environment you expected when you selected our hotel. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. After reading your feedback, we have scheduled additional treatments to prevent this from happening again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, Hotel Management
nice hotel/poor service the hotel was nice, but service was extremely poor, clogged bathroom sink, complained, nothing was done. "No room service for the first seven days" Breakfast poor. Staff not too friendly. I saw roaches in the kitchen and in the bathroom.
Business response:
Thank you for your honest evaluation. We're deeply sorry our staff was not as responsive as they should have been in working to address your concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.