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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
良いのは空港から近いという所だけです チェックイン時、スタッフはスマホを操作しながら、私たちの顔を見ることもなく手続きし、間違った部屋のキーを渡された。 日本ではないのだから、違う部屋をキーでガチャガチャしていたら、中から出てきて突然銃で撃たれることもあるのでは？と非常に危険を感じた。 部屋にはつぎつぎにゴキブリがでてきて、清潔さも感じなかった。
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Bit ch at the counter. Understaffed. Scary elevator. Crabby patrons.
Business response:
Jerry, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Look elsewhere Hotel has odor - room also has odor - needs updating - bedding had holes - lol what they consider a pull out couch DISGUSTING - STAINS /HOLES ON MATTRESS NO COVER SHEET - HAD KIDS SLEEP ON BED AFTER BED WAS CHECKED I SAT ON CHAIR SLEPT WHAT I COULD
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Worse hotel ever Do not book this hotel ... Really bad ... They overbook and them u don't have where to sleep
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Not happy. We got billed twice for the same night. Orbitz is not helping us fight this.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Bad experience, suggest avoid this location Room was to be a suite with a couch, complete kitchen utensils, etc. The check-in clerk verified all of the above, but when we got to the room ..... NOTHING was there, not one utensil, plate, pot, pan, glass .... nor even the couch to sit on. The entire place including hallways wreaked of cigarette smoke; fortunately, the room itself did not. WORST of all was the way we were treated upon our arrival: Booked in advance thru Expedia, confirmed price was reasonable. Arrived just befor... read more
Business response:
Thanks for being our guest. We truly care about delivering excellent service to all of our guests, and we apologize for the issues you encountered while being here. Your feedback has been shared with every department involved in an effort to improve our service and facilities going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Keep looking Was given a room that had not been cleaned (and was possibly still occupied, didn’t linger to find out) after a lengthy check in. Returned to front desk to get another room. Was handed a key with no number, no explanation, no apology, and then they walked away. I waited and then from behind a wall was asked if I needed something else. Just the number of the new room (and some semblance of service). Loud, sketchy vibe and area.
Business response:
Mark, thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Gregory, please accept our apologies for failing to provide you with a stay that met your expectations. Although your experience is not typical, we obviously have room to improve and assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Dirty and unsafe Continuous issues with our key cards. Dirty sheets. Tv and stand had to be replaced. Broken table. Room switch left us with a missing smoke detector and bugs. People drinking in parking lot. Rocks propping open every entrance even after I removed them. Staff was friendly except one single encounter which was horrible. Treated rude and I was hung up on multiple times. Not a good experience.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.