Extended Stay America - Tampa - Airport - Memorial Hwy.

Business response:

Laura, thank you for being our guest. We apologize for the service issue and feel sorry to know that our service and facilities didn’t provide the value you were hoping for. Your feedback for the poor service is shared with the concerned team to improve their performance and deliver better guest experiences. Kindly note, the kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Manageme... read more

Business response:

Carolyn, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

We are sorry for the poor service you received from our front desk associates and thank you for informing us of this incident. We will work more diligently toward delivering an excellent experience for every guest. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Juan, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Your feedback will be discussed with the maintenance and housekeeping team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management 

Business response:

Joseph, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management 

Business response:

Osvaldo, thank you for posting a review of your stay. We are truly sorry the condition of the hotel was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize that your experience was tainted by what you discovered in your guest suite. We have already followed up with the Head of Housekeeping to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit. Sincerely, Hotel Management 

Business response:

Lisa, thank you for your feedback. We want to apologize for failing to provide the level of service you should have received. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management