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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Actually Left and got a Refund! My 11 year old and I were catching a 7:15am flight so I picked this hotel for its shuttle and name. Had stayed at an Extended Stay America before. We were sent to a dirty room. Bed was clearly used and towels on the floor. Sent to another room--I pulled up the bedsheets and saw a nail clipping and gray rock-like dirt in the mattress seams. Found a bug of some sort on the floor. Took it to checkin to ask if it was a bedbug. She wouldn't confirm nor deny. She did remind me I was in FL and they h... read more
Business response:
Christine, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with the Head of our housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
ROACH MOTEL This place was the worst. First room given had no shower head and no phone cords connected to it. The room was dirty. They moved us to a another room, which had no smoke alarm, toilet was coming off floor if you leaned on it you would fall on your head. Kitchen dirty, tub filth,dresser drawer broken, no sheets or pillows for sofa bed, staff then brought us sheets but no pillows to be found. Sofa bed turned out to be disgusting so one of us slept on it closed covered by a sheet. Window screen also busted. The best... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Hotel with no restaurants in walking distance. Disappointed . Not what I expected for Extended Stay. Leaves in pool, no use of computer for flight check in.
Business response:
We are very sorry our hotel did not live up to your expectations. We regret our location and facilities were not ideal for your needs. Although we make every effort to be perfect, sometimes we fall short. We hope you will give us a second chance in the future so we can provide you with a better experience. We hope you will consider staying with us again. Sincerely, Hotel Management
Terrible they chargeme for the room and them was no room available, a has to sleep in my car, i never again gone to use your services any more, because you only has interes in the money no for your customer.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Gross. The staff was not overly courteous or professional, but i was less concerned about that since I only needed a place to lay my head for night before catching an early flight and the price was competitive (but still not cheap). Upon entering the room I was met with a very unpleasant stench. The room appeared to be somewhat clean, until I looked at the fridge (see attached pics - they sat it all). I was pretty grossed out at this point, so I layed towels over the bedding and pillows and slept (for just a few hours) above... read more
Business response:
Cory, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Not clean and customer service was poor
Business response:
Jonathan, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Convenient location, but not overly nice Unfortunately, the room was not clean, smelled, the temperature controls were not working, the smoke detector was ripped out, and the vending machines were all out of order. While the staff was nice in person, they could improve their phone skills.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Worn out! This hotel was worn out with no redeeming factors except a sympathetic front desk person.
Business response:
Jim, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Roaches Upon arrival I waited at the check in desk for over 10 minutes before someone came out to give me a key. When I walked into my room a family of Roaches ran across the floor. Absolutely disgusting and unbelievable. I ask for another room and they gave it without an issue. I had to request a hair dryer(since the room didn’t have one) and tried 2 which neither of them worked. Awful, awful!!!! Will never stay here again or recommend to my worse enemy!
Business response:
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We hope to have another chance to host your lodging n... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.