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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No recomiendo este hotel El hotel olía a cigarrillo. El aire acondicionado estaba a la par de la cama. El personal de la recepción no era amable.
Business response:
Federico, we would like to offer our sincerest apologies for the problems you encountered while you were here. To provide a clean, fresh accommodation for every guest is our top priority, but we are truly sorry we missed the mark. We will be sure to share your concerns with the responsible teams to ensure these issues are fixed as quickly as possible. Please consider a return visit so that we can make your next stay a pleasant one. Sincerely, Hotel Management
Our family rented 2 rooms during a vacation. We arrived late after a stressful odyssey of driving and flying. We checked into our rooms looking forward to ditching our bags, getting a long awaited meal, and crashing. My Daughters room had no towels, a sticky bathroom floor, pee in the toilet and a used bar of soap. The hide a bed my Granddaughter was to sleep on had no sheets and a filthy bare mattress. There were no blankets in our room and the bathroom floor was sticky. We quickly checked out and found a different hotel. T... read more
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
NASTY HOTEL Absolutely HORRIBLE!!! Did not bring us extra bed linen for the sofa bed for my kids and we had a 3:00am departure for a flight. The entire hotel stinks and the rooms were filthy dirty. We left and got a new hotel! Staff completely rude and disrespectful.
Business response:
Sean, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hote... read more
Stop selling this crap hotel An hour for shuttle pickup. We paid for a quad room, upon check in I was handed 2 sheets to make my own bed and told there are no blankets. Was not aware I needed to bring my own. Waited 3hrs for pillows, towels and extra sheets. Could not call front desk as phone had the handset removed. Table had a leg broken off door didnt fit frame so big hole up top. Wifi did not work and says contact front desk. She says call some tech no. But i cant because the phone has no handset and i cant access the wi... read more
Business response:
Nadine, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your feedback is taken seriously and shared with the concerned teams in an effort to improve our service and facilities moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No frill. No room service second day! Nothing good to say Unfriendly staff Doors are never closed (security) No room service for my second night. I come late and nothing was done to the room: bed, towel etc
Business response:
Ark, please accept our apologies for the inconvenience you had while being here and that you felt unsafe here. Your feedback for poor service is shared with our team in an effort to make our service a top-notch level going forward. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Kindly note, housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a... read more
Not as advertised! Booked a room here for December 18, based on the fact that their page on Orbitz states 24 hour shuttle. I had a 5 a.m. flight. I needed a 3 a.m. shuttle. After getting dropped off for my stay and during check in, I was told by the desk clerk at approximately 6 p.m. that their shuttle does not start till 4:25. Of course that was too late as that was the same time as boarding the flight. The desk clerk also told me she had been hearing the same thing from other customers for approximately 1 year about the ad... read more
Business response:
Carl, please accept our apologies for the issue you encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management
Very disappointing *sigh* Roaches. Wow. Phone did not work. Hallway smelled bad. Fridge rusty spots. It looked nice until I saw three roaches alive, one dead in the bathroom and bedroom. Front desk acted like it was normal. Then disappeared after I reported it...never came back. I had to call the headquarters to get my money back - they eventually directed me to hotels.com and gave me a refund quickly.
Business response:
We apologize that we failed to provide you an exceptional stay. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again in the near future, we are confident you will enjoy a better stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
it was not good. bed was awful, no coffee and nothing but granola bars for breakfast
Business response:
Allen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.