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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, old, bad and old mattress.. Horrible!!!
Business response:
Thank you for your review. We're sorry you experienced so many difficulties in your room. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our Housekeeping team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room smells, dirty comforter and sheets, expected more from extended stay
Business response:
Thank you for your candid feedback. We apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Roaches, etc I have been using Extended Stay for about 5 years now. I have stayed at this location about 3 times now. This is by far my worst experience. As a guest I understand it is my responsibility to advise of any issues. My trip was very short and I spent little time in the room. Upon my checkout I advised the manager of my issues to which she responded "ok". No apology, no nothing. There were several roaches in my room, the toilet assy was loose, and I left a set of clothes there that were never found. A change in man... read more
Business response:
Thank you for your loyalty and choosing to stay at Extended Stay America once again. We are sorry for the issues you had while being here and regret the inconvenience it caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Where not to stay in Tampa Free breakfast a joke; unsavory clientele, reluctant service, tolerable minimal rooms. I will not go back. They do have shuttles to the cruise ships which was not communicated
Business response:
Paul, thank you for choosing to stay at our hotel. We were disappointed to read about the various issues you encountered. Please accept our apologies for failing to deliver the exceptional experience that you deserved. We have taken a note of your feedback, and we hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved stay. Sincerely, Hotel Management
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Roach hotel The room I stayed in had roaches. I tried to talk to the front desk the day before I left to tell them about this and she was rude. I wasn’t trying to get my stay for free or money back I was trying to inform them of this. I would never stay here again a day in my life. It was horrible.
Business response:
Ashley, we sincerely apologize for the cleanliness issue you encountered in your room and that one of our staff members was rude to you while you reported regarding the same. Your feedback has been shared with the concerned teams in an effort to deliver better service going ahead. Please visit us again so we can provide you with a better stay. Sincerely, Hotel Management
Close to TPA and clearly pet friendly The kind, helpful lady at the front desk was the only part of our stay that was pleasant. It's over $100 per night. For this money, I do expect rooms to not smell as though a dog or cat has lived there for a long time. The room was carpeted. The air conditioner wasn't working properly so the room was hot. When showering, the tub didn't drain properly. It promptly filled with water, There was a strange bug (beetle like) in a few different places in the room. The towels in the bathroom app... read more
Business response:
Lola, we sincerely apologize for the problems you encountered while being here. To ensure a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. On a positive note, we are glad you liked our cordial staff. Please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Stay elsewhere I stayed at this hotel for three nights and not once was the room cleaned or the beds made up, no fresh towels and there are bugs crawling on the walls. The front desk staff are not friendly at all and don’t even greet you when you come in. I travel weekly for business and this is by far one of the worst hotels.
Business response:
Anthony, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Kindly be familiar, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is available upon request at a nominal fee. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.