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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was loud too many parties, room smelled like cigarettes. Definitely not a family place it was very loud all night long
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Terrible stay Front desk service was terrible. The continental breakfast could be considered as false advertising. The hallways and elevators had a terrible smell.! Won’t recommend to nobody
Business response:
Diego, on behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
DO NOT STAY There was bugs in the room and light and electrical cords exposed in the room. Also, there was could odors throughout the hallways and throughout the hotel. In the elevator there was a horrible smell that the front desk knew about and wouldn’t fix.
Business response:
Brett, thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience this caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The phone didn’t work. The front desk clerk was busy telling me about her personal life and not checking us in. It smelled. The breakfast was terrible. I had to ask for coffee and the desk clerk said oh my bad. All around terrible and I wish I could get a refund
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
extend stay in Tampa was good until they allowed a stranger to gain access to my room. Honestly the stuff was really friendly and warm welcome to the hotel but unfortunately one of their employees was not well trained and their manager never got back to me on this issue
Business response:
Thank you for sharing your comments. We are pleased to know you liked our associates, but we are sorry you did not experience the best from some of our staff. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unsafe hotel Had a reservation from a month prior. Once at check-in, the lady told us that they gave our room away and they only had a room with one bed and a couch for 5 people. There were two men following us throughout the hotel and we almost had to call the police. We asked the lady who worked there to escort us to our room because we did not feel safe.
Business response:
Thank you for reviewing your stay. We are sorry we were unable to accommodate you in the room of your choice and regret you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will give us a second chance so that we can try our best to provide you with the room that best meets your need. Sincerely, Hotel Management
The hotel has roaches. I left immediately. I had to call several types with no call back from the manager to get my refund that was promised but never processed.
A disappointing choice We chose the hotel for its location. It is rundown. It is noisy. The family next door was extremely noisy. We have stayed in unsatisfactory hotels before, but this is the first time we paid over $100 for one! The grab-and-go breakfast was a joke. We will never book an ESA again.
Business response:
Thank you for reviewing your stay. Although you liked our location, we are sorry for the noise issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, we wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Mattresses need replacing. We had such a difficult time sleeping as they were so out of shape.
Business response:
Thank you for sharing your experience about your stay. We are disappointed you were not happy with the beds which impacted you getting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our team. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,655 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.