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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hotel is very nice and clean. We chose a room with a sleeper sofa and king size bed. Sofa bed had no sheets, mattress was dirty and almost 3 inches thick, springs were loose all which offered no support, 4 pillows on the king size bed were old and wayyyyyyy out of shape, you had to literally use 3 to make one, no room service so went down to get bedsheets pillows blanket and extra towels, were given the sheets and towels but clerk claimed they were out of pillows and blankets offering no explanation!!!... I ... read more
Business response:
Maria, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. ... read more
There were no burners on the stove. The carpet was coming up everywhere and I stepped on nails four different times. The tv had hardly any channels available and when you found one available you could only watch for about 10-15 min then it would go back to the main home thing. It wasn’t very clean except for the beds. The beds were clean and nicely made. And there was no shuttle to the airport.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Remedial steps within our housekeeping department are underway to ensure this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The only thing good is that is located close to restaurants and the airport. There were roaches and the place doesn't feel secure because when we went in through the side doors after check in there were tapes that would not let them close so there was not need for the key and this was about midnight. We only stayed that one night because we needed a hotel close to the airport but would not stay again even though the staff was very friendly.
Business response:
Thank you for choosing us. Although you liked our proximity to the airport, we are sorry for the roaches you saw and that you did not feel safe. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I would not recommend staying here at all. The check in process was long and the attendant did not come out from the back very quickly. She explained my room and how things worked and mentioned the availability of coffee and said it is available all day. When I went to get some the next day it was gone and the new attendant told me once it is gone it is gone. Considering there is not a coffee maker in the room this was annoying to say the least. Each attendant had a different take on things and they were not very attentive a... read more
Business response:
Thank you for sharing the details surrounding your stay. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we normally provide, so we deeply regret that we fell short in this instance. Also, we are sorry for the issues you had with our elevators and for the cleanliness drawbacks that inconvenienced you. We take these reviews very seriously, and we have shared this with the appropriate teams so we can work to ensure this does not happen again. We ... read more
People roaming the hallways at one point i was offerd drugs Leaking toilets,loud noise from kids mostly latino pool was over ran by,i was GIVEN A HANDICAP ROOM when i booked a single room very bad experience im GONNA POST MY PICS OF THIS HOTEL ON TWITTER AND PN EXTENDED STAYS FACEBOOK PAGE......REFUND MY MONEY OR IM GOING VIRAL THIS ISNT RIGHT
Business response:
Dear Chanel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
We didn't like anything about the property, we checked out and went to another hotel
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Despite confirmation, no room was made available at this lication. I was sent to different hotel and given lees than what I paid for. Wasted 1.5 hour . I want complete refund.
Business response:
Thank you for reviewing your stay with us. We are sorry for the reservation issues you had and for the inconvenience you had at check-in at one of our sister hotels. Your feedback will be shared with the appropriate team so that we are more diligent in our service levels going forward. We appreciate your comments and hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
This was our first and last stay at an Extended Stay hotel. When we checked into our room we noticed a very strong foul smell (moldy/old water) in our room. We notified the front desk about our issue, but she offered us no help. She did not offer us another room and she did not try to find out where the smell came from. So we had to purchase lysol, air fresher and bleach to try to mask the smell (did not work). So we tried to stay out of the room to avoid the smell for three day. The smell was so bad after our 12 hour event ... read more
Business response:
William, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.