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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk ladies were very nice. Had cockroaches, called and asked to check out and get my money back. Front desk worker very nice and understanding. Manager said “who does she think she is” meaning me wanting to check out. it was midnight when I saw the roaches then the manager said and where does she think she is going to go? I had a Marriott for the same price in 30 seconds. Manager terribly rude
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will give us another chance to serve you better. Sincerely, Hotel Management
worst hotel ever The hotel room was very dirty from the entrance all the way to the room. The room was infested with roaches. The carpet, chairs, bathroom, leaving room super super dirty...roaches everywhere. I will not recommend it to anybody, I could not stay any longer, I left early because I could not stay in a filthy hotel like this one, the worst hotel ever!
Business response:
Maria, thank you for the feedback on your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We also apologize for the insects in your room. Our pest control provider has serviced the hotel... read more
Room was not as pictured, so tiny. Was advertised as room that could fit 4 people if someone slept on pull out couch. We had to slide the couch over towards door just to open bed up as it would hit tv. If bed was left up we couldn’t even move in the room. The mattress on the pull out couch had peanut shells folded up on it. We complained and they gave us second room that smelled of smoke and had squished food on kitchen area floor that was not cleaned up from previous guest. The pull out mattress also had stains on it. They ... read more
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We value your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
The staff was friendly at check in. The property itself is just old. Looks nice from the outside but the room itself was horrible. Smells like mold, no dishes, not even a coffee maker inside the room. The toilet tilts when you sit on it. Cracks in the bathroom floor. Terrible.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Rooms smell badly, we change it but it didi t work as well. The breakfast was terrible. I guess it could be better say that is not included. The price was high comparing with others hotels.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. We have asked our housekeeping team to deep clean the suite to remove the unpleasant odor. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in... read more
The door u could see thru to the hallway from the hinges, the bath tub was dirty when I got there, the a/c made noises at times. The floor didn’t seem cleaned at all.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. Your feedback regarding the air-conditioning unit will be shared with our team. We ... read more
Our room was dirty. The refrigerator hadn't been cleaned and had food items in it from the previous quests. The bathroom was dirty, with urine drops on the toilet seat and floor. Kitchen floor was dirty and sticky. When we went back to the front desk, the staff didn't seem concerned that the room was dirty; they said we could move to another room, which we did, but made no apologies and did not offer to help us move our things.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The front desk agent was never at the front desk when we would go to the counter. She always was coming out of the back after a minute or two. There was blood on our sheets, brown stains on the pillos, cigarette burns on the mattress. She gave us the wrong room at first so we walked into someone else's room. We had a long day of traveling and to have to deal with all of that at midnight with two toddlers is EXTREMELY agrivating.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,655 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.