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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. room was not cleaned, when we entered our room there were no sheets or pillow cases on the bed. Open and used water bottles on the night stand and trash in the corner. The floor was sticky with a used face cloth in the tub.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We truly hope this unfortunate situation will not prevent you from returning. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
상태안좋은 식기류 커피메이커 잇다고해서 일부러 간것이엇는대 아무것도없엇고 화장실 변기도 물이계속새는소리들려서 시끄럽고 냄새나고 위생안좋앗어요 정말 화가낫습니다
Business response:
Gi, thank you for choosing us and for reviewing your stay. We regret we were not able to meet your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and ensure the concerns are fixed. We hope you will allow us the opportunity to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It wasn’t good .The ac unit had water coming out to the bed do I cut it off.Was hot all night
Business response:
Justin, thank you for staying at our hotel. We are sorry and apologize as you could not experience a good nights' sleep due to the issue with the HVAC unit. We will share your concern with the maintenance team for their review and action. We hope to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
The staff was rude we wait 20 mins at the desk for they to show up also the room and bathroom was not cleaned upon arrival and had smell like mold
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issue you encountered upon arrival. We want every guest to be treated with respect and an authentic, friendly service. We sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. Also, we are sorry for the cleanliness issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each s... read more
There were bed bugs and fleas in my bed didn’t get comp or money worst hotel stay of my life. Place should be shut down I stayed in room 313
Business response:
Robert, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.