This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled very unpleasant like a wet mop. The toilet barely worked, as well as the room having roaches
Business response:
Thank you for evaluating your recent stay with us. We apologize for the issues you encountered in your room and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty, broken and lacking supplies. Very dirty unit, lacking wash cloths, kitchen supplies. Found a condom and pills under the bed with dust bunnies. Window and mirrors were dirty, cigarettes found in kitchen drawer. Tub spigot was broken and rusted. Could not move up our down. Also Hotels.com originally listed free shuttle to and from TPA airport but I now see it was removed. I will take photos next time. Dennis W.
Business response:
Dennis, thank you for evaluating your recent stay with us. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Kindly note, washcloths and kitchenware are available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We do appreciate your observations and concerns, and ... read more
I would not stay here again. The area is fine and it is near everything but they don't clean your room. I actually never saw any housekeeping person at all during my 4 day stay. The shower only had slightly warm water and it went cold very quickly. I would not recommend this place.
Business response:
Mona, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, your concern regarding the shower will be shared with our maintenance team for review and action. We hope you will reconsider ... read more
To much noise car alarm at 2am people talking in hall at 4am they sounded like they were in our room
Business response:
Jim, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Good location relative to airport. Exterior appealing. However, toilet broken. Had to put water in trash can to pour in toilet bowl to flush. Bathroom fan louder than jet engine and clogged with dust. Advertised breakfast was very disappointing. Coffee cold. No decaf. Options were instant oatmeal, granola bar or packaged cake. Larger family but assigned to two different floors.
Business response:
Kelly, thank you for the comments about the location. We were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
No coffee cups in am,elevator broken,dirty room,noisy.The worst hotel experience I have ever had,and I have travelled a lot.
Business response:
Grace, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the elevator have been shared with the maintenance team to fix it immediately. Please note, kitchenware is available at the front desk and is complimentary. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope you give us another chance in the future to make it up to you... read more
PAY MORE IF NEEDED AND CHOOSE ANOTHER HOTEL!!!!! This hotel is horrible. We only chose hotel for a short stay prior to beginning our cruise vacay. The front desk clerk was having a bad night and it showed. We arrived at our room and we literally didn't want to touch anything. The smell when we opened the door was that of old food or garbage that had not been taken out. Gross and nauseating!!! The hotel is run down and old. PAY MORE AND CHOOSE ANOTHER HOTEL!!! Very disappointed!!!
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the odor and cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize you didn't experience our front desk associate at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Ho... read more
Spruce Street Extended Stay America TPA The Good: The location is just minutes from the airport. The mattress comfort level was good. The on-the-go breakfast had muffins and granola bars that were so fresh. Morning checkout was a breeze, and the lovely attitude of the ladies at the desk was kind and caring toward their customers. The night check-in lady could learn a lot from the morning ladies at the desk. The Not-so-good: No coffee maker in the room. Yes, seriously. No ice available!!! Went to lobby 3 times for morning cof... read more
Business response:
Susan, thank you for choosing us once again. We are sorry you did not experience the best from some of our associates and for the issues you encountered in your room. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. On a positive note, we are happy to know you continue to enjoy our ideal location as well as our grab-and-go breakfast. We appreciate your patronage and hope you will give us the opportunity to redeem ourselves in the future. Sincerely, Hotel Manag... read more
Cleanliness needs improvement, poor amenities The rooms are extremely dirty. There was long hair all over the bathroom floor and in the shower. The bathroom vent was caked full of dust. Our first room did not have any bathroom amenities so the front desk switched us to a room down the hall. The bar of soap gave me a rash all over my face and body. I did not have very high expectations for this economy hotel, however I felt the cleanliness was extremely poor even for this brand.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team to ensure such oversights are taken care of more diligently. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.