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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kendall, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Did not get to stay there. I was told I’ll be getting my money back but the rooms were dirty and we weren’t the only ones with dirty rooms. Would not recommend this place
Business response:
Thank you for your review. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Was definitely the wrong total thing to do I’m unsure about what to do next. Him just going to start over again!
Business response:
Jackie, thank you for your review. We are sorry for the disappointing visit you had and regret the inconvenience caused. If you have any queries, please feel free to reach out to our front desk so that we can assist you further. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
DON'T STAY HERE!!! (You've been warned) Worst place I have stayed in a long time. Hotels.com should remove them. I travel all over the world and have stayed in all kinds of rooms, but I haven't had one this dirty, this smelly, and this run down since I piled into a dive room during spring break in college. The room and the hotel had an unpleasant and overwhelming mildew/mold smell. My sinuses were killing me the next morning. The floor was dirty, pretty sure it hadn't been vacuumed since the last person stayed in it. There w... read more
Business response:
Craig, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered and the unpleasant smell you experienced in your suite. Your feedback has been discussed with the appropriate teams to address the problems you outlined. We have also asked our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your disappointment with some of our amenities not being available due to the current circumstances. Meanwhile, we have shared your comments with ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This place stinks Smelled like marijuana in the lobby & smelled like goat curry was cooking next door (permeated the bathroom). Rooms had cooktops & smelled like cooking, so felt like an apartment building more than hotel. Refrigerator was missing from room. Fan above stove was on permanently. Shower was leaking/dripping. Bug in bathroom. No top sheet in bed. Very disappointed in this place.
Business response:
Michele, thank you for your review. We apologize for the cleanliness and maintenance issues you had in your room and regret the disappointment it caused. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We have also asked our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Unpleasant and Uncomfortable Surroundings I never slept at the hotel for the surroundings were very uncomfortable. There we individuals who seem to be on drugs and or homeless hanging around the outside of the hotel. The room furniture was old and worn out, needed to be upgraded and replaced. The hotel is in a great area of Tampa, its around nice new establishments but the neighborhood it reside in is still a low end neighborhood which attract the drug users and or homeless type of individuals. I wasted $80 for I had to stay... read more
Business response:
William, thank you for staying at our hotel and for sharing your comments. It saddens us to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are sorry you were unable to enjoy your stay. We hope we will have another occasion to meet your expectations and to welcome you back in the near future. Sincerely, Hotel Management
Some issues but not comfortable The room was warm, fridge was leaking water all over, and the toilet was running constantly I expected better
Business response:
Good afternoon. Please accept our sincerest apologies for the issues encountered.
Disgusting dirty room and bed never cleaned oor sheets changed
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Please revisit us so we can make... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.