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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down terrible service should be out of business
Business response:
Justin, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The check in person was very nice, professional and courteous. The hotel it self was run down, dirty and smelled awful. Thankfully I was by myself. All I could think was “thank goodness I didn’t have my wife or daughter, cause we would have had to look for a new place.” Yuck
Business response:
Thank you for your feedback. We are sorry for the disappointing stay you had and regret our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your review with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, your comments with regard to the odor have been shared with the housekeeping team to make sure it is not repeated in the future. We hope you will consider a future stay as we would welc... read more
Paid too much for service available Did not seam too clean, dark and not appealing Not much of a breakfast
This hotel was extremely below average. I mean yes its cheap but its old, outdated, dirty, in a sketchy area and to top it off they dont have basic amenities needed. If you're a female make sure you pack your own hair dryer as this hotel has NONE!
Business response:
Amanda, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Kindly note, as per our brand standard requirements, we keep the in-room amneities and hairdryers at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this... read more
Clogged toilet. Did not have another room to offer. According to the front desk manager there is no maintenance service during the weekend to solve the problem. They gave me a plunger to take care of the problem myself.
Business response:
Thank you for being our guest. We are sorry for the issues you faced in your bathroom, and you did not feel our associates handled your situation professionally. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We urge you all to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Bugs in bed I woke up in the middle of the night itching and I turned on the light and found bugs in the bed crawling on my neck. It was disgusting. Don't recommend going there.
Business response:
Thank you for the review of your stay. We are sorry for the insects you encountered in your suite and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We understand your frustration and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
The only thing that was good was the staff. The room had dog hair the tub didn't want to drain.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The tub had a hole in it and there was a child's writting all over the bathroom door
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.