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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelt like smoke and old people. People smoking weed and cigarettes right by door so have no option to go around it and my asma hated it. Staff was friendly. Place was run down.. shower drain didn’t want to drain, I woke up with bug bites all over me ended up not even staying the full time I had reserved... Only three pillows that were flat and uncomfortable.... no kitchen supplies and people so loud at obnoxious hours in night. Horrible horrible place.. never staying here again..
Business response:
Celisa, thank you for your review. We are sorry for the odor you experienced during your visit. Even though we are a non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the difficulties you had in your room. Your feedback has been shared with our maintenance team and pest control service provider to address the issues you outlined. Please revisit us so we can make it up to you. Sincerely, Hotel Ma... read more
(Arriving we were “relocated to another Extended stay nearby because we checked in later then expected). It was a nightmare.I appreciated the cleanliness of the hotel and somewhat room. Although we did find a blood stain on the white sheets and had a beetle or some bug crawling on the bed. Although concerning That it self wasn’t the problem at all. We are on a birthday weekend vacation and after one day of vacation we come back to the hotel to rest and relax. My friend and I step outside to smoke a cigarette and we are appro... read more
Business response:
Jaimematin, thank you for your review. We are sorry your birthday weekend was ruined and apologize for the incident you outlined. Please know, the safety and security of our guests is our top priority. We wish we had the opportunity to resolve this while you were. Also, your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope this isolated incident will not deter you from choosing us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We had no hot water. No queen bed like I had booked, only double available. Toilet didn’t work. Loud Ac unit, kept me awake all night.
Business response:
Lis, thank you for being our guest. We apologize for the reservation issues and for the difficulties you had in your room. We would have loved the opportunity to resolve this issue while you were here or would have moved you to another room upon request. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room smelled like mildew. I requested one king size and got 2 queens which felt like a twin. The tub has rust all over it. The fridge was filled with rust. Some of the lamps did not work.
Business response:
Good afternoon Sarah, First off I would like to apologize for the issues you encountered during your stay. I have shared your comments with all staff members so that we can all be on the same page. Please accept our sincerest apologies and if there is anything we can do for you, please contact the hotel directly. Thank you!
the agent at front desk sean was not professional his attire was not appropriate.. i had a problem with reservation and he did not made an attempt to resolve the issue. the room not clean i had no towels in the bathroom
Business response:
Thank you for choosing our hotel and for sharing your review. We are sorry for the difficulties you encountered at our front desk and for the behavior of our employee. We have shared your remarks with our team to prevent anything like this from happening again. We also apologize for the issues you had with your room and will address them with our housekeeping staff to ensure we work more diligently moving forward. We value your business, and sincerely hope you will give us another chance to prove that we are committed to pro... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nasty property and nasty attitude by 7am to NOON manager and staff.
Business response:
Dear Greg, it was disappointing to read your comments concerning your stay at our hotel. You deserved a comfortable and stress-free stay, and we are truly sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will give us another chance to provide you with exceptional service and regain your trust in us! Sincerely, Hotel Management
Trust me - Do not stay here Do not stay here. I understand this is a budget option, however I had to request a new room because of an oder and stains on the carpet. The new room still had stains and an Ofer but it was late and I needed to sleep. I woke up the next day with several bug bites on my back, arm, and legs. Likely bed bugs.
Business response:
Dear Teodora, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.