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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting and very unsanitary. Fresh Blood was found on my pillow, blankets weren’t cleaned and the room and hall ways stank so bad.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I can certainly say I will not stay at another Extended Stay property ever. This is my second one in a week. Different states. And the state of the facilities are so similarly poor it’s astonishing. Shabby towels and sheets. Shower switch from regular pour to the overhead was stuck, so I couldn’t even take a shower! I had no time since I was rushing to check out but that was extremely disappointing.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the condition of our facilities. We have alerted the appropriate staff to your concerns, and we will be more proactive, repairing items that are beginning to show wear. We hope you will reconsider returning so we can make it up to you. Sincerely, Hotel Management
The entire establishment smelt of smoke. Our particular room was very dirty, I moved the end table next to the bed to plug in a wall charger and found Doritos chips. Holiday inn express is the same price with more to offer and a cleaner room.
Business response:
John, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff was decent. The property was nasty. Extremely dirty and unkept. Pulled our sheets back and urine stains on padding. Immediately left the hotel. Expedia was able to get our money refunded the next morning. Since we had to leave and all the hotels were booked in the area we had to drive 30 min to get a hotel room for the night.
Business response:
Stacey, thank you for your review. Although you liked our courteous associates, we apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
It was a weird smell and they had roaches and bugs inside of the room I didn’t stay. So I end up getting a refund and the staff where cool about that.
Business response:
Thank you for being our guest. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sinc... read more
HORRIBLE! DO NOT Book this place- You’ll regret it ABSOLUTELY HORRIBLE! - I showed up just after midnight on a Saturday night to find 3 men clearly on drugs running around in the lobby with blankets wrapped around them and shouting. Management hid behind the desk in a back room until I approached the desk. When the guy on duty did come out, he was completely unphased by the animals making a commotion in the lobby. I woke up around 2:30am to hear people running up and down the halls and ringing a doorbell or the elevator bell... read more
Business response:
We are sorry for the incident you described and that it hampered your experience here. Moreover, we are sorry we fell short to impress you with our accommodations and breakfast. We will discuss all the concerns you outlined with the appropriate teams to ensure our future guest experiences are not compromised. Please consider coming here again so we can replace this memory with a pleasant one. Sincerely, Hotel Management
Had running toliet, dirty bathroom with shoe tracks, the contential breakfast was subpar.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in the bathroom and regret your visit was not a pleasant one. Your comments have been shared with the housekeeping team to be more diligent in their efforts going forward. Also, we apologize for not meeting your expectations with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please consider a future stay as we would welcome the opportunity to regain your trust.... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.