Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Andres, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for returning to our hotel. We're sorry for the odor you experienced in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We're also sorry for the issues you had with the TV. We're investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We truly apologize for your unpleasant experience. Since your review is anonymous, additional information would be helpful so that we can have the room you occupied professionally inspected. Your... read more

Business response:

Randy, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. Although our proximity to the airport was ideal for you, we apologize for the difficulties you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We would like to regain your t... read more

Business response:

We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management