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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They take dogs, but owners (especially those with LARGE dogs don't pick up waste). Rooms were OK and linens etc. generally clean; But Floors are not properly cleaned in rooms and throughout property. Staff are nice, but the hotel needs to only allow small/med dogs if they are not going to enforce waste pickup and hire staff for proper floor cleaning.
Business response:
Dear ALLYSON, Thank you for reviewing your time at our hotel. While we appreciate your positive feedback for our staff, we are disappointed to see about the concerns that kept you from thoroughly enjoying your stay with us. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we ... read more
The carpets along the hallway are very dirty.
Business response:
Dear Carlos, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope to serve you in the future to provide you with the immaculate and enjoyable experienc... read more
When it was the breakfast no really good. None options, few coffee, non bread or toaster
Business response:
Dear Monica, Thank you for staying with us. We understand the importance of starting your day with a good breakfast, and we are sorry to hear that your breakfast experience did not meet your expectations. Your valuable feedback will be forwarded to the brand leaders to explore ways to improve our breakfast experience. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Room was clean for the most part, fridge could've been cleaner, same with the hallway carpet. The continental breakfast lacks options, but still accomplishes what it needs to and I was grateful for it.
Didnt have spare towels or blankets. Front desk takes forever. Ants in room and mold on bathroom ceiling!
Business response:
Dear Matthewj, Thank you for taking the time to share about your stay. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely, Hotel Management
Poor service No service providers there
Business response:
Dear Mrunal, We apologize if you experienced challenges with service providers during your stay. Your feedback is essential, and we take it seriously. Our team is committed to addressing any issues promptly. Please consider reaching out to our front desk for assistance to ensure your needs are met. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,615 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.