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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, AFTER checking in, I was informed that the elevator is not working and my room is on the third floor, so I’d have to take the stairs. There has been no indication in this whole booking process that the elevators were down. Since I checked in at 9:30 PM and my cancellation period had expired at 6 pm, I packed up my things and headed up to my room. To my surprise, someone was already in there. My key worked fine. Very concerning they give keys to occupied rooms. Clearly safety is a big concern if you choose to st... read more
Business response:
Dear Guest, We sincerely apologize for the difficulties you encountered during your visit and the frustration caused by the staircase access and the mix-up with your room assignment. We understand how unsettling this situation must have been, especially at a late hour, and we regret that the communication regarding building conditions was not clearer. Your concerns about security and guest support are being taken very seriously, and we are reviewing them to prevent similar incidents in the future. While we recognize how disa... read more
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Business response:
Dear Guest, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area. Sincerely, Hotel Management
When I first arrived to check in , I waited 20 mins before the front attendant returned. Once she greeted me she informed me the elevators weren’t working and the only available rooms were on the 4th floor. I wasn’t thrilled about that news as I had arrived with quite a few heavy bags. She offered to place me in room closest to the stairwell. I walked down the 1st floor hallway and into the stair well, once I reached the 3rd floor landing there was a pungent smell of feces. I hadn’t seen it as I passed but my friend did. I i... read more
Business response:
Dear Guest, We sincerely apologize for the distressing experience you encountered during your visit. We understand how frustrating it must have been to face multiple issues upon arrival, and we are genuinely sorry that your stay did not reflect the high standards we strive to maintain. While certain incidents are beyond our immediate control, we take your concerns seriously and are addressing them with our team to prevent similar occurrences in the future. We appreciate your feedback and hope you will consider giving us anot... read more
They took my money and got bed bugs
Business response:
Dear Guest, We are very concerned to hear about your experience and sincerely apologize for the distress and discomfort it caused. We take reports of pests extremely seriously and maintain strict preventive measures, but we understand how upsetting this situation must have been. Your feedback is being thoroughly reviewed with our housekeeping and maintenance teams to ensure stronger oversight and higher standards moving forward. We regret the inconvenience and frustration you experienced and hope you consider giving us anoth... read more
The room was okay it just had a distant smell that made my head hurt I went to see if they had eliminated spray to get the smell out she stated housekeeping left for the day but other than that everything else ok
Business response:
Dear Shikeema, Thank you for sharing your experience. We are glad that most aspects of your stay were satisfactory, but we sincerely apologize for the discomfort caused by the odor in your room and for the inconvenience of not having immediate assistance from housekeeping. Your feedback has been shared with our team to address these concerns and ensure a more comfortable environment for future guests. We appreciate your insights and hope you will consider returning, allowing us the opportunity to provide a more pleasant and ... read more
DO NOT BOOK HERE!!! The minute I walked in the building, I was greeted with a ok presence. i booked a room reservation for 2 beds didn't have any available so she gave me a king size bed wasn't happy with it and didn't give back the money reimbursement for the difference... Now, I was told that the elevators wasn't working.Had to use the stairs which my room was on the second floor. As i'm walking through the hallways, I noticed two doors across each other with gun bullet holes and the carpet very moldy and wet and had a bad... read more
Business response:
Dear Jason, We are truly sorry to hear about your experience during your recent stay. The concerns you raised regarding cleanliness, maintenance, and the overall condition of the property are deeply concerning and far below the standards we aim to maintain. We also regret the inconvenience caused by the elevator outage and the lack of proper room allocation. Please know that your feedback has been forwarded to our team and maintenance teams for immediate corrective action. We understand the frustration this caused and sincer... read more
Elevator broken.. Elevator has been inoperative for months as per front desk.. Light wont stay on in the bathroom or living room.. Always turns off automatically after about 15 to 20 minutes.. Poor furniture design. Interior is depressing.
Business response:
Dear Edwin, Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered with the elevator, lighting, and furnishings, and we understand how frustrating this must have been during your stay. Please know that your feedback has been shared with our maintenance and teams, as we are committed to addressing these issues and enhancing the overall environment for our guests. We truly appreciate your patience and hope you will consider giving us another opportunity to provide a ... read more
Room was disgusting and infested with roaches.
Business response:
Dear Jacob, Thank you for sharing your feedback. We sincerely apologize for the condition of your room, as this does not reflect the standard of cleanliness and comfort we strive to provide. We understand how upsetting this must have been and regret the impact it had on your stay. Your comments help our team address these concerns promptly to prevent similar situations in the future. We appreciate your input and hope you will consider giving us another opportunity to provide a properly prepared, welcoming, and more enjoyable... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.