This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good choice for business travel Good value for the money.
Business response:
Dear Guest, Thank you for the kind words and the feedback - we appreciate it!
Home away from home! Large room, well designed and easy to live in for weeks at a time. Kitchenette with full-size fridge was a big plus, along with fresh coffee in the lobby every morning!
I will never stay at this hotel again. Other than the front desk staff and housekeeper I can’t recommend anything. We arrived at 4:15pm and our room wasn’t ready. Our phone didn’t work and we had to figure out how to fix it ourselves. Our tv didn’t work and it took the front desk staff 20 minutes to get that working. The furniture was old, ripped and worn. There were stains in the walls. It’s an extended stay with a stove but no silverware, plates, pans. Not even a coffee maker. Our lights weren’t working so all we had was t... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations, and we understand how frustrating these issues must have been. We appreciate your kind words about our front desk and housekeeping team, who strive to assist every guest. Your feedback regarding the room’s condition, amenities, and overall comfort has been shared with our management team to help improve future stays. We value your input and hope you might consider giving us another opportu... read more
The description lied about the equipped kitchens, you have to pay extra for pots, pans, and dishware which I have never experienced in an extended stay hotel before and the whole reason I booked this extended stay hotel.It gets worse from there. The carpets are stained and dirty throughout the place, the flooring in my room was filthy, the refrigerator seals were falling off the refrigerator, and all of the lobbies, common areas, and hallways smelled like weed - despite there being no smoking signs promising a fine if caught... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand how disappointing this must have been, particularly when the stay did not align with what you anticipated when making your reservation. Our goal is to provide comfortable accommodations and a clean, welcoming environment for every guest. Your comments regarding the room features and overall atmosphere are concerning and will be shared with the appropriate team. Guest feedback is very important to us as we ... read more
When we arrived there was someone spray painting their car in the parking lot. Lots of trash on the ground. The hallway had stains all over the carpets & it reeked of weed & cigarette smoke. You could hear babies crying & dogs barking. The room was clean, but there were stains on the towels. Staff was friendly, but it was not a great experience. Would not recommend.
Business response:
Dear Guest, Please accept our apologies for the service issues you experienced during your recent stay. We sincerely regret the lack of tranquility and cleanliness concerns you described. While we sometimes face challenges managing external activities in open parking areas and common areas, please be assured that we take your feedback regarding the odors and upkeep very seriously. We are always exploring ways to improve and will work to reinforce our non-smoking policies and more thorough inspections to ensure a more reliabl... read more
Muy sucia, tenía cucarachas y olía mal.
Business response:
Dear Guest, We are deeply concerned to learn about the conditions you described and sincerely apologize for the distress and discomfort this caused during your stay. Cleanliness and a well-maintained environment are fundamental to the experience we aim to provide, and it is disappointing to know we fell short. Matters such as pest control and unpleasant odors are taken very seriously, and your feedback has been escalated for immediate attention and corrective action. Please accept our genuine apologies for the inconvenience ... read more
We were on the first floor, which smelled like someone was actively dying. The room above us had a family that was letting their kids run around the floor like crazy and you could hear every single step made by anyone. The roaches started coming out on the first night. They were tiny and everywhere. The staff was nice, but the room smelled since the hallway smelled. The blankets smelled like they were simply remade on the bed and not fresh at all. Definitely would not come back here.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odors, noise disturbances, and pest concerns. We understand how these factors affected your comfort, and we regret that your visit did not meet your expectations. While certain circumstances can be challenging to manage immediately, your feedback is invaluable in helping us strengthen housekeeping, maintenance, and overall guest experience. We appreciate your recognition of our s... read more
You get what you pay for and definitely not for kids.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us, and we regret that your visit did not meet your expectations. Please accept our sincere apologies for any discomfort or inconvenience you experienced. Your comments are important, and we have shared them with our team to help guide improvements. We value your perspective and hope you will consider returning, allowing us the opportunity to provide you with a more pleasant and family-friendly experience in the future. ... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,606 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.