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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heat did not work. People above were super loud. Hallways smelled like smoke and mold. There were people yelling and fighting in the parking lot, then a guy pulled out a pistol. Liquor bottles in parking lot. A guy walked by recording my truck, immediately after I pulled in, I suspect he was "casing" it to rob it. Once he saw my wife in the truck he got spooked, hid his phone and rushed away. No service after 9 PM. Lists a gym, does not have a gym.
Business response:
Dear Guest, Thank you for sharing your experience, and we are deeply sorry for the distressing events you encountered during your stay. Safety, comfort, and a well-maintained environment are top priorities, and we regret falling short of our standards. While some incidents may occur beyond immediate control, your concerns regarding noise, security, and amenities are taken very seriously and are being addressed with our team to prevent future occurrences. We sincerely apologize for the inconvenience and worry this caused. You... read more
I waited up front for 20 mins. Rang the bell several times. Finally I called the front desk and the phone ringing made someone come to the front. I finally get in my room and immediately see 4 roaches. The microwave handle is broke and they super glued it back together.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the frustration and discomfort you encountered during your arrival and throughout your stay, and we apologize for falling short of the level of service and care we strive to provide. Situations like the one you described are understandably upsetting, and your feedback is taken seriously as we work to improve responsiveness and upkeep. We appreciate you bringing these concerns to our attention. We hope you will consider giving us another o... read more
good enough for 1 night, needs to give the property better maintenance.
Business response:
Dear Guest, Thank you for sharing your feedback and for taking the time to comment on your recent visit. We appreciate your candid perspective and are pleased to know the stay met your immediate needs. Please accept our apologies that the overall condition did not fully meet expectations. Your comments are valuable and help identify areas that need greater attention to enhance the guest experience. We remain committed to ongoing improvements and appreciate your input. We hope you will consider returning in the future and all... read more
1st room moldy 2vd 3rd 4th room had live and dead roaches did not stay
Business response:
Dear Guest, Thank you for bringing this experience to our attention. We sincerely regret the conditions you encountered and understand how upsetting it must have been to feel uncomfortable during your visit. Please accept our apologies for the inconvenience and frustration this situation caused, as this is not the standard we strive to provide. While limitations can occasionally affect availability and room readiness, your comments are taken seriously and are being reviewed as part of our ongoing efforts to improve cleanline... read more
Water bugs
Business response:
Dear Guest, We’re sorry to hear about your experience and the concerns you had regarding cleanliness during your stay. This is not the standard we aim to provide, and we regret the discomfort it caused. Thank you for bringing this to our attention and for taking the time to share your feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Found a chicken bone and a roach in the hallway walking to my room. The front desk closes at 10PM which is fine but it then took 3 calls to get someone myself and others were waiting since 10:10. The extended stay service center tried 3 times to get the late night front desk person and was only able to get someone after the 3rd attempt
Business response:
Dear Guest, Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and concern you encountered during your visit. We understand how unsettling this situation must have been and regret that our overnight coverage did not provide the prompt assistance you deserved. While there are limitations to late-evening staffing and response procedures, your feedback has been escalated to help strengthen coordination and cleanliness standards moving forward. We are committed to improving both ... read more
The room was full of cockroaches. Weird smell. Insects everywhere in the room.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are sincerely sorry for the discomfort you experienced during your stay; this certainly does not meet the standard we strive to uphold. We understand how upsetting such conditions can be and regret the inconvenience caused. While unexpected issues can occasionally arise, we take reports like yours very seriously and have reinforced our preventative and inspection measures with our partners to address and avoid future occurrences. Please accept our apologies ... read more
Everything was old and ripped up, so I did not end up staying. I end up leaving within the same minutes. I got there.
Business response:
Dear Guest, Thank you for sharing your experience. We are genuinely sorry that the condition of the room you were offered led you to leave so quickly, and we understand how disappointing that must have been. Although we were unable to resolve the situation during your brief visit, please know that your comments are taken seriously and are guiding our ongoing efforts to refresh our spaces and enhance overall quality. We regret the inconvenience this caused and hope you consider giving us another opportunity in the future so w... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,606 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.