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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk agent was horrible rude and not helpful
Bad
Filthy dirty moldy . No handrails clean .no tv. NASTY DIRTY REFRIGERATOR.RUDE FRONT DESK . DO NOT RECCOMEND TO ANYONE SICK GOING TO MOFFIT !!!!!!!!!
I had roaches running around the tub was nasty I would never ever go back there
Never again. Not even it was free. Refund please. There are jist so many things. First, the lobby, check in lady, all hallways and outside was overwelling potent with Marijuana. After check in was complete and paid for i was informed of my room on the 4th floor and that ooh yeah, the elevator was struck by lightening and was not working. Stairs are my only choice. I have damage to one of my legs and can't decent a curb without pain. I asked if there was another room and she said they were fully booked. Note, the parking lot ... read more
Business response:
Dear Rachelle, We sincerely apologize for the many issues you encountered during your stay, including the elevator outage, room condition, and lack of assistance. We understand how important accessibility, cleanliness, and comfort are, and we’re truly sorry we did not meet those expectations. We appreciate your feedback and the opportunity to improve. We look forward to welcoming you back. Sincerely, Hotel Management
Customer service at first check in was not good, I’m disabled and getting towels is ridiculous plus they charge no one even comes to empty the trash or ask if you need services
Business response:
Dear Tara, Thank you for taking the time to share your experience. We are truly sorry that your arrival and the level of support during your stay did not meet expectations. Ensuring all guests feel respected and well cared for, especially those with additional needs, is a responsibility we take seriously. Your concerns have been noted and shared with the appropriate teams for follow-up. We appreciate your feedback and will use it to help improve future guest experiences. Sincerely, Hotel Management
this has been the worst place I've ever stayed roaches in the room no soap no TV remote finally get a TV remote TV does not work very very unhappy with my stay would like a full refund this is the worst place I've ever stayed in my entire life 7:00 no breakfast no coffee just very upsetting
Business response:
Dear William, We deeply regret the inconveniences you faced, including cleanliness issues, missing amenities, and lack of breakfast or coffee. This is not the experience we aim to provide. We understand your frustration and sincerely apologize for falling short. Please allow us another opportunity to make things right. We value your feedback and hope to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.