Extended Stay America - Tampa - Northeast

Business response:

Dear Blanca, We’re sorry to hear about the cleanliness concerns you experienced, including issues in the parking lot, hallways, and your room. The presence of pests and unpleasant odors is not acceptable, and we’re actively working with our housekeeping and pest control teams to resolve these issues promptly. Your comments are important and help us focus on the areas needing improvement. We appreciate you bringing this to our attention and hope to offer a better stay next time. Sincerely, Hotel Management 

Business response:

Dear Magied, We regret that your experience did not meet your expectations and sincerely apologize for any inconvenience you encountered during your stay. We take all guest comments seriously and will use your input to improve our services and facilities. Our goal is always to provide a comfortable and welcoming environment for every guest. We hope you might consider giving us another opportunity in the future to deliver a better experience. Sincerely, Hotel Management 

Business response:

Dear Yader, We deeply apologize for the unacceptable condition of your room, including the cleanliness issues, broken bathroom wall, and unpleasant odors. This does not reflect the standards we uphold. Your feedback has been urgently shared with our housekeeping and maintenance teams to prevent such occurrences in the future. We are committed to improving and hope you might reconsider staying with us so we can provide a much better experience. Sincerely, Hotel Management 

Business response:

Dear Bryan, We sincerely apologize for the inconvenience and frustration caused by the reservation and check-in experience you described. This situation falls short of our commitment to providing reliable and accommodating service. We are reviewing our communication and check-in procedures to prevent this from happening again. Your experience is important to us, and we hope you might reconsider giving us another chance to provide a smoother and more welcoming stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your concerns. We regret that your stay did not meet expectations and understand how distressing these issues must have been. We take maintenance and cleanliness issues seriously. We will address this with the concerned team, and we appreciate you bringing this to our attention. We hope future experiences reflect the high standards that many guests enjoy and that you will consider giving us another chance. Your comments are truly valued and taken seriously. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that your experience did not meet expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it’s clear we fell short during your visit. Your comments have been noted and shared with our team to help identify the areas that need immediate improvement. We sincerely apologize for any inconvenience caused and hope you will consider giving us another opportunity to provide the level of service you deserve. Your satisfaction is very important to us. We hope ... read more