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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible my room was full of roaches all over my bed even dead ones inside the fridge ! DISGUSTING!!
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. The situation you described regarding the cleanliness of your room and the presence of pests is completely unacceptable, and we understand how upsetting this must have been. Please know that we are addressing these concerns with our housekeeping and pest control teams to ensure this does not happen again. We value your feedback and are committed to improving the quality of our service. We hope to have the opportunity to welcome you back for a... read more
No blackout curtains, shower railing and edges , filthy, no coffee pot, floors were filthy. No ice bucket. Hard to rate service, we didn’t have any.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and missing amenities. This is not the level of service or quality we aim to provide. We take your comments seriously and will address the cleanliness of the bathroom, floors, and missing items with our housekeeping team. Additionally, we will ensure that the necessary amenities are properly stocked and maintained in every room. We truly appreciate your feedback and hope to have the opportunity to provide a ... read more
Nasty place. Horrible odors. Breakfast is nonexistent. They have roaches. Lots of crackheads staying there. A mistake was made on my end when I booked this stay.
Business response:
Dear Guest, We are truly sorry to hear about your experience at our hotel. What you encountered is unusual for our standard, and we regret your disappointment regarding the several issues you described. Your comments are invaluable to us as we continue to enhance our guest experience through feedback like yours. We are grateful for your patience and hope to make it up to you on a future visit. Sincerely, Hotel Management
The room was quite dirty, with cockroaches everywhere, with bedsheets, pillows and everything smelling cigar/weed/tobacco, the floor was sticky... absolutely horrible. The room is not bad, but the maintenance and the cleanliness is terrible.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the cleanliness and condition of your room, including the concerns with pests, odors, and maintenance. Please know that this is not the standard we strive to provide, and your feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We understand how disappointing this was and truly regret the inconvenience it caused. Your comments are invaluable as we work to improve. We appreciate your feedback,... read more
Nothing.
Business response:
Dear Guest, Thank you for your feedback. We strive to offer a comfortable experience for all of our guests, and your comments are valuable to us in ensuring continuous improvement. Please share more details of your concerns so that we can make it right. We look forward to welcoming you back in the future. Sincerely, Hotel Management
Roaches in my BED Dealing with the front desk was like pulling teeth. Princess was her name, very dry and wouldn’t look at guest was a weird interaction. Now the part where I ran out. Let’s start with the hallways are stained and gross.. The refrigerator in the unit looked junky and smelled awful… MY BED HAD ROACHES. ONE CRAWLED INTO MY BELONGINGS! I recorded this and left the room “Princess “ didn’t hesitate to refund me. But didn’t give me a receipt, email or say anything.. she just stood there and told me to take a pictur... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during yourstay, especially the cleanliness concerns and your interaction with our front desk. This is certainly not the standard we aim to uphold. We take these matters very seriously and will address the concerns regarding the condition of the room and the behavior of our team member. Your feedback will be shared with senior management for review and follow-up. We appreciate your time and hope to welcome you back under better circumstances.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.