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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you’re a single female do not stay here. This entire area is crawling with a criminal element. Thank God I’m 6-5 260 and licensed to carry a firearm. This entire property felt unsafe.
Business response:
Dear Bryan, We sincerely apologize for the concerns you expressed regarding safety during your stay. Your safety and comfort are our top priorities, and we take such matters seriously. We continually work to improve security measures to ensure a safe and welcoming environment for all guests. We appreciate your comments and will review them with our team to address your concerns. We hope you will consider staying with us again. We look forward to welcoming you back! Sincerely,Hotel Management
Front desk rude and unpleasant.
Business response:
Dear DAVID, We sincerely apologize for the negative experience you had with our front desk staff. Providing friendly and professional service is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our team to ensure we address and improve upon this. We value your input and hope to provide you with a much more pleasant experience on your next visit. Sincerely,Hotel Management
The breakfast options were not good. My room was dirty, the shower was flirty, there was hair everywhere. The fridge was dirty and the bed is uncomfortable.
Business response:
Dear Meg, We apologize for the issues you encountered with cleanliness, the shower, fridge, and the bed’s comfort. This falls short of the high standards we aim to provide, and we regret that your experience was not satisfactory. We’re also sorry that our breakfast options didn’t meet your expectations. Please know we are taking immediate steps to address these concerns to ensure better experiences for our guests. We hope to welcome you back for a much-improved stay. Sincerely,Hotel Management
Expedia is the worst. There polices say check in at 18 just to be told something completely different at check in. Couldn’t even check in got turned around
Business response:
Dear Enrique, We apologize for the confusion you experienced during check-in. We strive to provide clear and consistent communication to all of our guests. We understand how frustrating this situation must have been, and we will address this with the team to ensure a smoother process in the future. We hope you’ll give us another chance to provide you with a more positive experience. Sincerely,Hotel Management
Bugs in the room, holes punched in the door, stains on the carpet, only 1 pillow per person and no extra available, hair from several previous guests in the shower. I’ve honestly never wanted to leave a hotel so badly.
Business response:
Dear Molly, Thank you for your feedback. We deeply regret the issues you encountered during your stay, including cleanliness concerns and maintenance problems. This is not the standard we aim to provide, and we apologize for falling short of your expectations. Your comments have been shared with our team to ensure immediate action is taken to address these concerns. We appreciate your patience and hope you’ll consider giving us another opportunity to improve your experience. We look forward to welcoming you back!Sincerely,Ho... read more
Find some where else to stay Stay was horrible. There was no electricity and they charged $268 for a one night stay. If I had of know that before we booked the room I would have purchased the cancellation charge.
Business response:
Dear Sharon, Thank you for your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the electricity issue. We understand how frustrating this must have been, and we are actively working to resolve such issues to ensure a better experience for our guests. We appreciate your understanding and hope you’ll give us another opportunity to provide a more enjoyable stay in the future. Your feedback helps us improve, and we look forward to welcoming you back soon.Sincerely,Hotel Manage... read more
Dirty Mold Mildew Roaches The reviews are right about this location. This is the dirtiest hotel I’ve ever stayed at. The shower was not clean dirty shower scum, mold mildew roaches. The carpets are horrendous sooo dirty. Like omg so much was dirty. It was equivalent to a motel 6 with crackheads. I only stayed here because it was absolutely a last resort.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet the high standards we aim to provide. We take your concerns seriously and will address the issues regarding the shower, carpets, and overall cleanliness with our housekeeping team immediately. We regret that your experience was unsatisfactory, and we are committed to making improvements. We value your feedback and hope to have the opportunity to welcome you back in the future. Sincer... read more
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.