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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very roach infested with a very funny smell .
Business response:
Dear Jorissa, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short. Please know that we take concerns about pests and odors seriously and will be addressing this matter immediately. Your input helps us make necessary improvements, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Sale, chambre pas nettoyer, mauvaise odeur
Business response:
Dear Alain, We sincerely apologize for the cleanliness issues and unpleasant smell you encountered during your stay. This is not the experience we aim to provide, and we take your concerns seriously. Our team will address these issues immediately to ensure a more comfortable stay for future guests. We truly appreciate your comments as they help us improve. We would love the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
I won’t be back
Business response:
Dear Jenina, We’re sorry to hear that your experience did not meet expectations. Guest satisfaction is our priority, and we continuously strive to improve our services. If there were specific concerns during your stay, we would have welcomed the opportunity to address them. We appreciate your time and hope that, if your travels bring you back, we can provide a much better experience. Sincerely,Hotel Management
Do Not Stay Here!!!!! The room was absolutely atrocious!! The fridge was ice sickles hanging from it and brown stains dropped out of it when we opened the fridge. The bed sheets were dirty and had pubic hairs on them. The wash rags were also dirty with stains on them. This was the most disgusting room I have ever been in. Coming off the road in Alabama we were too tired to complain. We just ripped the sheets off. 10 out 20 do not recommend. Disgusting!!! We should've asked for our money back.
Business response:
Dear Cedric, We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not the standard we strive for, and we take your concerns very seriously. Our housekeeping and maintenance teams have been made aware to ensure immediate improvements. Guest comfort is our priority, and we regret that we fell short. We are fully dedicated to regaining your trust and confidence, and we hope to welcome you back in the future.Sincerely,Hotel Management
Didn’t like having to wait until 3pm to check in my moms a Moffitt patient and her treatments require not being Exposed to sunlight and we are not from here and had to wait 5 hours in a parking lot before checking in.
Business response:
Dear Kylea, We cannot apologize enough for the service issues you experienced upon arrival. We deeply care about the convenience of our guests and have shared your comments with our team to ensure we meet the high standards you expect from us during your visits. We value your feedback and appreciate your patience. Sending prayers for your mother's health to comfort her during this challenging time. Take care!Sincerely,Hotel Management
Male staff would not fix my tv for hours!!!
Business response:
Dear Remecia, We sincerely apologize for the delay in addressing your TV issue. Our team strives to resolve maintenance concerns as quickly as possible, and we regret that we fell short in this instance. Guest satisfaction is our priority, and we appreciate your patience. Please know that we are working to improve response times to enhance your stay. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
The building is run down. Our room had holes all over the bathroom door. There were dead bugs on the desk area, on the night table, and by the air conditioning. The lamp shade and sheets had stains — & the bathroom towels had hair on them. Absolutely disgusting and disturbing!! This isn’t even worth 1 star!
Business response:
Dear William, We are truly sorry to hear about the issues you experienced during your stay. This is not the experience we strive to provide. Your concerns regarding cleanliness and maintenance will be addressed with our team to ensure that these issues do not recur. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more pleasant and comfortable stay in the future.Sincerely,Hotel Management
The rooms has roaches also a mildew smell the customer service was excellent
Business response:
Dear Zhnae, We sincerely apologize for the concerns regarding pests and odor. Guest comfort and cleanliness are our top priorities, and we will immediately address these issues with our housekeeping and maintenance teams. Your input is invaluable in helping us improve. We appreciate your understanding and hope to provide a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.