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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried calling office to notify a late check in but no answer. When arriving I was told the room was marked as a no show due to system night audit. Didnt even stay there due to no one answering the office phone.
Business response:
Thank you for being our guest, Cecilia. It’s unfortunate that reaching the office was difficult and that this impacted your stay. Guest communication is important, and your comments are appreciated. Hopefully, there will be an opportunity to provide a more seamless experience in the future. Safe travels!Sincerely,Hotel Management
Furniture in room old and worn. Roaches in the room. Breakfast was pitiful.
Business response:
Dear R Ryan, We sincerely apologize for the condition of the furniture, the pest issue, and the breakfast not meeting your expectations. This is not the experience we want for our guests, and we are addressing these concerns with our team to make necessary improvements. Guest comfort and satisfaction are our priorities, and your input helps us enhance our services. We truly appreciate your patience and the opportunity to improve. We hope to serve you better next time.Sincerely,Hotel Management
I want my money back microwave wouldn’t work roaches everywhere my door wouldn’t lock i had to load the car everyday no room service i would never stay there again
Business response:
Dear Manny, We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide. We take your feedback regarding cleanliness, maintenance, and security very seriously and will address these concerns with our team to ensure these issues do not continue. Please know that we strive to offer a safe and comfortable environment for all our guests. We value your input and hope to have the opportunity to restore your confidence in our hotel. We hope to welcome you back under better ci... read more
Do not stay here!!!!! Absolutely disgusting. Filthy and the smell was awful! Smells like dumpster and pee. Worst place I have ever been. Arrived late at night so we stayed first night . Cancelled 2nd night stay.
Business response:
Dear Jennie, We deeply apologize for the unpleasant experience you had during your stay. The conditions you described are unacceptable, and we take your concerns seriously. Our team will address the cleanliness and odor issues immediately to ensure this does not happen again. We regret that we fell short of your expectations and hope you will give us the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Rough spot Front desk attendant was rude and started banging on our door as soon as we got checked in asking if someone previously left keys in the room. Overall room condition was very poor and there was a gang of young men hanging out in the parking lot.
Business response:
Dear Matthias, We sincerely apologize for the experience you described. Our goal is to provide a welcoming and comfortable stay for all guests, and we regret that we fell short. We will address the concerns regarding staff interaction and overall property conditions to ensure a better experience in the future. Your feedback is invaluable in helping us improve. We hope to have the opportunity to provide a better stay next time. Sincerely,Hotel Management
Very disappointed in the condition of the property. Very dirty both in the public spaces as well as the room. Refrigerator was rusty on the outside and had black mold in the interior. Carpets in the hallways were dirty and stained.
Business response:
Dear Martin, We sincerely apologize that the cleanliness and condition of the property did not meet your expectations. Maintaining a clean and comfortable environment is a priority, and we are addressing these concerns with our housekeeping and maintenance teams. Your input is valuable in helping us improve, and we regret any inconvenience this has caused. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Sincerely,Hotel Management
So dirty
Business response:
Dear Malek, We sincerely regret that cleanliness did not meet your expectations. Providing a clean and comfortable environment is our priority, and we take your concerns seriously. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and the opportunity to address any issues. We hope to provide you with a much better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.