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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no breakfast as advertised. There was coffee but no cups. It is all disappointment.
Business response:
Dear Guest, We sincerely apologize for the disappointment regarding the breakfast and the coffee setup. This is not the experience we aim to provide, and we are addressing the issues you mentioned to ensure better service moving forward. We understand how important these amenities are, and we regret that we didn’t meet your expectations. We truly appreciate your comments and hope to have the chance to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Upon entering the elevator, after check in, we noticed an off put smell but nothing horrendous. We arrived at the fourth floor. Stepping off the elevator and headed through the hallway, we noticed the floors were horribly stained and definitely not vacuumed recently. We opened our room to find the floors dirty, soap scum on the shower doors and shower handles, the lamp shade was horribly stained, the room phone did not work at all, and the side table barely hanging on the wall. Conditions could definitely have been worse but... read more
Business response:
Dear Richard, We sincerely apologize for the issues you encountered during your stay, including the smell, dirty floors, and maintenance concerns. This is not the standard we strive for, and we will immediately address these matters with our housekeeping and maintenance teams to ensure a cleaner and more comfortable environment for future guests. We understand your disappointment, and we hope to have the opportunity to provide you with a better experience next time. We appreciate your input and look forward to the opportunit... read more
Terrible
Business response:
Dear Francisco, We are truly sorry to hear that your stay did not meet your expectations. Our team strives to provide the best possible experience, and we apologize for any inconvenience you encountered. We would love the opportunity to address any specific concerns and improve your experience. We hope to welcome you back soon for a much-improved stay.Sincerely,Hotel Management
Do go there!! The room were marginally clean. The common areas were not. Smelly, dirty and noticeable wear and tear.
Business response:
Dear Timothy, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with the housekeeping issues in the common areas. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,HotelManagement
Never Been so Disappointed in a Place. Extremely disappointed in the quality of the room and service. Booked a room for two people but the room was missing a chair. The room did not look like the picture at all. There was a hole in the bathroom door, the fridge looked worn down, and the wall paint was chipping off. When I raised some concern the front desk personnel did not seem to care. Didn’t even bother staying. Went and booked at another place.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand how important it is for the room to meet your expectations, and we regret that it fell short. Please rest assured that we are addressing the concerns you raised, including room maintenance and staff responsiveness. We value your input and hope to provide you with a better experience in the future. Sincerely,Hotel Management
Friendly staff The staff was friendly and responsive. I wanted to see if they had early check in . I had been calling for about 2 hours. Once we arrived come to find out a guest was using he phone so they were unable to get any calls. We came back at 3 . Once checked in we found the cleanliness and conditions were not what I expected especially for the cost . Outside trash over flowing , hallways smell awful and carpets very dirty , flooring missing in bathroom, whole in the bathroom door, bathroom shower grime and build up ... read more
Business response:
Dear Marjory, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We appreciate your... read more
I absolutely wish there was a zero-star rating option because this was the worst run-down hotel I've ever encountered, and it was outrageously overpriced. I have documented the filth and poor conditions of both the room and hallways with photos. With limited options for USF graduation, we should have chosen to sleep in our car instead. Charging $150 for a room in a hotel that should be condemned is entirely unacceptable.
Business response:
Dear jennifer, Thank you for your feedback. We deeply regret that your experience did not meet expectations, and we sincerely apologize for the condition of your room and the property. Cleanliness, maintenance, and overall guest satisfaction are priorities for us, and your comments have been shared with the team for immediate attention. We understand your frustration and value your input as we work to improve our services. We value your patronage and hope you will stay with us again. We are confident you will have a much-imp... read more
I don't like it at all
Business response:
Dear Guest,Thank you for sharing your thoughts. It’s disappointing to hear that your stay did not meet expectations. Guest comfort is always a priority, and feedback like yours helps ensure future improvements. Should you have additional details about your experience, it would be greatly appreciated if you could better understand and address any concerns.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.