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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash There are cardboard boxes in the alleyway that are more accommodating
Business response:
Dear Guest, We apologize for your recent experience and for not meeting your expectations. We take cleanliness and guest comfort seriously, and we will address the concern you raised regarding the alleyway. We appreciate your input and will ensure that our property is properly maintained and welcoming for all future guests. We value your feedback and hope you will give us another opportunity to provide a better experience. Sincerely,Hotel Management
I will never book a hotel through you again. The staff was OK. The hall carpets were more stains than carpet. Entering my room I found a pill lying on the bathroom floor and a peanut lying on the shelf next to the TV set. An effort had been made to upgrade the room with the usual plastic inserts. In the bathroom: an old bar of soap was on the top of the plastic insert and above the top was mildew -- The faucet had old soap scum and toothpaste remnants. If you work or read at the desk, all the lights go out every 15 minutes a... read more
Business response:
Dear RICHARD, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately Sincerely,Hotel Management
Horrible! They canceled my reservation! Charged me 3x the amount to stay! Bugs in the fridge. Cockroaches on the bed. Fridge didn’t work. Bathroom door wouldn’t close. Sheets were stained and when asked for replacements they said there was none.
Business response:
Dear Brittany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequatelySincerely,Hotel Management
We were denied ability to check in while they took our money and told us that wasn’t their problem. Terrible customer service. Stay away!
Business response:
Dear Joshua, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Our room smelled like mold and humidity. Our room was moist and sticky. Found 2 roaches in our room. Lamp was really stained with i dont even know what. Carpets in the hallway disgusting and stained.
Business response:
Dear Hector, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we regret that we did not meet your expectations. Please rest assured that we are addressing these concerns, including the room conditions and maintenance issues, to ensure this doesn’t happen again. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.