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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Susan at the front desk was delightful! The room was clean. Well lit parking lot.
The room was outdated and had weird odor. The ceiling in the hallway was leaking.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We appreciate the aspects of your stay you found satisfactory, and we sincerely apologize for the concerns you encountered, including the condition of the space and the unexpected maintenance issues in the corridor. Your feedback is valuable and has been shared with our team to guide improvements. We hope you will consider visiting again so we can provide a more polished and comfortable experience in the future. Sincerely, Hotel Management
Got this hotel because it had a kitchen and I have a 15 month old. The front desk and room were good! However, if you have a kid don’t go. Got noise complaints at 8:30pm because of my kid. When i went downstairs to ask if they just want to move us because obviously my son is going to be a little crazy she said no because they were “sold out” and quiet hours were at 9:30pm. It was 8:30pm!!!! The place smells like weed even though it’s a no smoking inside building. A lot of drunk people walking around, a lot of people standing... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are pleased to know our team provided friendly service and that you found the accommodations suitable for your needs. We understand how challenging traveling with a young child can be and regret that your stay felt disrupted. Please know that we strive to maintain a comfortable environment for all guests while being mindful of differing needs. Your feedback regarding the atmosphere and overall experience has been shared with our leadership team for review... read more
Was happy with my room and area. I would stay there again
Business response:
Dear Rachele, We are so glad to hear you had a pleasant experience and would choose to return—that means a lot to us! It’s wonderful that you enjoyed both your accommodations and the neighborhood. We truly appreciate your kind words and look forward to welcoming you back for another comfortable visit at Extended Stay America. Sincerely, Hotel Management
Na
Old smells like a casino not in to par as too many homeless people around property there is no pool or jacuzzi that we seen or found. I had to check out kitchen things had to exchange towels for new ones couldn’t just ask for them phone didn’t work in my room !
Business response:
Dear Karen, Thank you for sharing your feedback. We appreciate your kind words about the stay while also acknowledging the concerns you experienced. We sincerely apologize for the inconveniences with room amenities, the phone, and overall comfort during your visit, which fell short of expectations. Your comments have been shared with the team to address these issues and improve the guest experience. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the quality and care all... read more
Served my purpose! The staff were excellent. The room was clean but the sheets were "off" so I requested a bed change and it came in 10 minutes. Towels were clean - although bath matt was soaking wet (not dirty looking but!). I would stay here again as the price was right. There were no amenities beyond bar soap which is fine but be prepared! There was a working blow dryer and a nice kitchenette which we didn't need on this trip.
Business response:
Dear Michele, Thank you for sharing your experience. We are pleased to hear that our team provided prompt and attentive service, and that your room met your needs overall. We apologize for the issues with the bedding and bath mat and appreciate you bringing them to our attention. It’s wonderful that the room, kitchenette, and other features contributed to a comfortable stay at a great value. We look forward to welcoming you back in the future and providing an even smoother, more enjoyable experience. Sincerely, Hotel Managem... read more
Everything was great except that when we first entered the room, there was an overwhelming, extremely powerful cologne smell from an old man. It was like someone broke their cologne in the room before us. Not the staff's fault, I am sure, but it gave me a horrible headache. I bought an air freshener and opened the windows, but it didn't go away. I had a migraine the whole time. I am not sensitive to smells either, so this was extremely bad.
Business response:
Dear Guest, It is wonderful to hear that so much of your stay went well. We are genuinely sorry, though, that the room’s lingering scent made your visit uncomfortable. While it wasn’t something our team could anticipate, we completely understand how disruptive it can be when a space doesn’t feel fresh. Your feedback helps us address these rare situations more quickly. Thank you for choosing Extended Stay America, and we hope to welcome you back for a smoother experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,214 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.