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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disapointed Terrible beds, hard and small. road noise outside easy to hear and was not able to rest. add says BREAKFAST INCLUDED and all it was available was granola bar!!
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the noise issues you had while being here and regret the inconvenience it caused. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We was disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The location was good. The cleanliness was fair. The blanket had burn wholes on it. And the room smelled of cigarette smoke smell. Amd the lobby smelled of marijauna smell. There was a husband and wife fighting in the hallway.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Extended Stay Temecula The worst experience I’ve ever had. When checking in I had to witness a staff mtg of displeased employees then 1 room ready the other I️ did not get till after 6pm it smelled bad the AC did not work and they had dog prints on door. Disgusting No one around to complain to. Though they offered room for free i will tell family and friends how horrible it was. You need to visit that place it’s a dive! Shame b cuz we wine taste a lot.
Business response:
Laurette, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The only reason we are giving this place two stars is for the staff at the front desk. They were really nice and very respectful. As well as being great about my Emotional Support Dog. Now the hotel, it smells like cigarettes even in the “nonsmoking” rooms. It also smells of marijuana all the time. I know it’s legal in California, but it shouldn’t be in a hotel. Maid service comes once a week. We didn’t have a trash can when we showed up. We asked for one twice in one day and still didn’t get it. Then it become unsanitary du... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Disappointing experience The room seemed a little old and outdated. Worse than that was the smell. It smelled like moldy bread. I believe the air conditioning filter needs to be replaced which created the odor. We notified the front desk staff upon arrival, and borrowed air freshener to help with the odor. At check out, we suggested that the air conditioning filter be replaced as soon as possible. The continental breakfast had very little options.
Business response:
Liza, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
I Didn't stay
Business response:
Michael, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
absolutely disgusting my stay was horrible I would not recommend this to anybody I don't think the room is worth what you pay and that's even just what you paid during the week I'm not even talking about the weekends during the week it's about 80 to 90 bucks and then on the weekend at skyrockets to around 150 an above and that is absolutely ridiculous the rooms are disgusting everytime I go there I always have an issue with the rooms and their manager is not helpful in trying to make things right. You would think being a man... read more
Business response:
Thank you for being our guest. We are happy to know you liked the service provided by Tony and Susan. With that said, we apologize for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Run down and smelly The place is a little run down, the smelll in the room was awful. It smelled like a birdcage! I had to request some air freshener. I made a suggestion about not letting pets in rooms with carpet, but they really didn't seem to care.
Business response:
Regina, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.