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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, nasty bedding
Business response:
Thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
This place is Nasty ! Homeless street people inside and out. Two tweeters sitting in the lobby. Thugs also in parking lot. Terrible smell in hallways and rooms. Floors and walls dirty this hotel looks like it has been rode hard and put away dirty. Kitchen old. Didn't trust the linens, looked ancient. I left, no way I'm staying. I later found out by a local if the area that the city of Temecula provides vouchers to homeless to the stay the night in a horse rooms. That's a great program for the city to undertake, but I have a ... read more
Business response:
Rick, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the futur... read more
Will never stay there again
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, General Manager
Business response:
James, please accept my apology for not living up to your expectations during your visit. We have no excuses to offer, but we extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
NO! LEAVE! NEVER AGAIN! This place allows the homeless to stay in their hotel rooms. It's known locally as the place for shelter. I was so embarrassed putting my clients in this hotel.
Business response:
Thank you for your candid review. We apologize for not living up to your expectations and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
It was a bad experience People from above the other room made a lot of noise when they walk, fridge was making noise when was turning on and off, people from outside was making a lot of noise too.
Business response:
We are very sorry you were not able to experience a quiet and relaxing stay, and we apologize for the inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
In checking into the hotel, the first thing I noticed was the dust bunnies on the floor of the room. One of the lights did not work that was located next to the bed. This did not sit well as I wanted to read before going to bed. I had brought back a few things to be refrigerated and did not realize the refrigerator did not work. I had to throw away the items and go get fresh items. As far as comfort, the bed was definitely not comfortable for me. It felt like I was laying on the springs of the bed. I would not recommend this... read more
Business response:
Maria, please accept our apologies for the issues you encountered in your room and regret the inconvenience caused. Your feedback has been shared with the appropriate teams to treat your concerns immediately. We hope you will give us another opportunity to provide you with the experience you deserve. Sincerely, General Manager
The kitchen was dated and in need of repair. The bathtub drained slowly and hot water was intermittent. There was a lot of loud noise from stair doors being slammed at 2 in the morning
Business response:
Jon, we are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Too expensive The hotel is easy to get to. It looked like it was recently updated. There is no ice machine. There "breakfast" is a joke. It is was extremely over priced for the accommodations.
Business response:
Thank you for your candid review, we apologize your stay was less than perfect. It is disappointing to know that you were unhappy with our pricing and breakfast offerings. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you will stay with us again so we can provide you with the great experience you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.