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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Annmarie, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
lamar, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Long wait 30 minutes to check in and they even had me checked in even though I hadn't even been to the hotel
Business response:
Thank you for your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in and regret the inconvenience it caused. I have shared your concerns with my front desk team in an effort to improve our service and facilities moving forward. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
You don't necessarily get what you're promised Requested Queen Room with pullout couch. Was told we would have one. Checked in...no couch. No face towels in the bathroom. Had to go downstairs to get them. Grab and go breakfast meant weak coffee, muffins and granola bars. No fruit, yogurt, or juice. Water temperature was also only on the warm side. I prefer a hot shower. Will NOT ever stay here AGAIN!!!
Business response:
Thank you for being a guest at our hotel. We apologize for the service issue you encountered during your stay and regret the inconvenience it caused. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider giving us a chance in the future so we can p... read more
Dont book this hotel. The hotel was terrible. Never again. That was a big mistake picking that hotel. They need to replace the following: Towels - We feel like we are using a gym towel. It does not smell clean. It feels like it's dirty. Bed Sheets- all wrinkled. Pillows- lumpy Guest room: noisy. We turns off the bathroom fan, a/c but we don't know where the noise was coming from. The hallways were very stinky. It feels like it is as a smoking hotel. There was a tooth brush from a previous guest. I will never recommend this h... read more
Business response:
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. Your experience is not indicative of the service and facilities we train our associates to provide. I have shared your comments with my management team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Smoked out Well I requested a non smoking room and was put in the smoking section of the hotel with my wife and 14 month old son. Not good. Won't be booking through hotels.com again.
Business response:
Thank you for your feedback. We are terribly sorry about the issue you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. I have shared your comments with my front desk team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
The room was so smoky that our allergies were triggered. We had no idea that hotels.com booked us into a smoking room. We couldn't sleep all night due to the smell and our allergy symptoms.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Disappointed Room was shabby and needed a lot of cosmetic repairs. The door on the electrical breaker box wouldn't close. The electrical sockets were loose and hanging out of the wall. The room looked "beat up and broken". Thankfully the laminate floor made it feel cleaner than it probably really was. This national hotel chain should not be proud. And it was $198 with tax for 1 night!
Business response:
We regret your disappointment with our hotel and services. We are sorry to know you felt the cost of your stay was not in line with the value you received and for the condition of your room which led to your disappointment. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites, all at a great value and your feedback has initiated additional training as we continually strive to improve. Please accept our apologies for the issues you experienced during your stay. We hope yo... read more
Old run-down rooms. Hotel smelled like cigarette smoke. Cheap on the amenities. No coffee maker or lotion in room. Won't stay there again and won't recommend. Desperately needs a remodel. Lots of screaming children.
Business response:
We regret that our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide clean, comfortable and well maintained accommodations and will use your feedback as a tool to improve our efforts in achieving the same. We hope you will consider us again. Sincerely, Gene... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.