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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hotel was completely overpriced for what you got. The room was small and nothing impressive, there were no amenities or pool and the entire hotel smelt like smoke. They advertise they have breakfast however they only put out coffee and if you asked the front desk they provided a mini muffin. I would recommend staying at a nearby motel, it would be cheaper and similar quality.
Business response:
Jacquelin, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
stinky room not booking it again
Business response:
Mike, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Krystal, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Absolutely discusting Horrible rooms
Business response:
Please accept our sincerest apologies for not living up to your expectations while you were here. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We hope you will consider giving us one more chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Rooms are discusting Rooms are always dirty, old bedding old kitchens, always getting rooms that are just awful. Found old moldy food under bed in one room, found blood stains in bathroom and bed in another room and dirty bedding in another. Now if staying at this place all the time and every time getting a horrible room I don't think its just a bad luck or bad day situation, its the hotel and cleaning people that don't really do their job. Definitely never recommend this anyone. Horrible
Business response:
We sincerely apologize for the problems you encountered in your room while you were here. To ensure a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with our Housekeeping team in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
NO ICE There was no Ice machine, very cheap breakfast, and We could hear the people above us.
Business response:
Stephan, we are sorry for not meeting your expectations and for the noise issue you experienced while here. As we have fully equipped kitchens with the full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Jayant, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Good service, but filthy. The room smelled like an actual ash tray. It was terrible, and I'm a smoker so it has to be bad to bother me. Finally at about 4 am I was used enough to the stench to sleep. My blankets had hair stuck to them, hair that wasn't mine. The staff however was great, but it doesn't make up for the stench of the room and filth of the bedding. The building was over all run down, patched holes in the walls, the caulking in the bathroom peeling, other things of the like. Had the blankets not been dirty and... read more
Business response:
Ashleigh, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
needs upgrading didn't have usb ports for charging cell phones
Business response:
I am sorry for not meeting your expectations and regret the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.