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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too noisy The hotel was extremely noisy. The room above us pounded all night long. There was no sound barrier. Starting at 5:00 AM it sounded like someone was remodeling the room above us with all the noise.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations and for the noise issues you experienced during your stay. To uphold our company’s high standards I will be meeting with our front desk staff and going over how best to handle noise issues. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We would love to have a... read more
Dirty hotel The room was clean however the hallways and the stair way had a bad smell. No service snd felt completely isolated from the hotel after a key was given. I will not be staying there again.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and use them to coach our staff to provide better service in the future. I will also have... read more
extended stay review the hotel staff was fabulous courteous and professional the hotel itself had a pungent distasteful smell throughout it the room was not very clean and the hallway in the hotel was littered with trash and vomit
weak showers Shower had no power or hot water.
Business response:
Your review for our hotel was recently brought to my attention. I do apologize for the maintenance issues you experienced during your stay with us. I will bring your comments to our maintenance engineer so he can take care of these issues right away. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
HORRIBLE I was extremely disappointed with my stay here. The room smelled horrible! The hallways reeked of smoke. The kitchen area was clean but there was food on the floor. The towels in the bathroom had balls of hair hanging from them. I couldn’t even stay I had to book a room elsewhere because I couldn’t handle the disgusting smell of the room. I am still waiting on my refund. I will never book a room at this hotel again.
The lose crowd Very loud in late night hours. Room was clean but hall ways dirty.
Business response:
Thank you for taking the time to tell us about your experience. I sincerely apologize that you experienced cleanliness issues during your stay with us. I will bring your comments to the attention of our front desk staff so we can provide each guest with a clean and comfortable experience. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to serve to you in the future.
No hot water It was totally disappointed when I found out that there was no hot water to take a shower and bath. I couldn't take a shower that day because water was cold.They changed my room next day but still I couldn't get hot enough to take a nice bath. They said they can not increase temperature of the boiler due to the law. I understand that. All the hotel has the same setting follow by the law but I've never had experience that taking cold shower. They even told me that there was same another complain from another room... read more
Room with a kitchen Booked this room because it has a kitchen and I like to make my own meals. I got none smoking room that smells like it has been a smoking room. Seems like there were a few customers were living there.
Business response:
Thank you for your review, I'm glad that you enjoyed the fully equipped kitchens that are in each room. I do apologize for the other issue of the room smelling like smoke. I will talk to our staff and make sure that they are taking care of any issues. Again, thank you for your review and bringing these things to my attention.
Worst Experenice Rooms smell like cigarette and pee. Would not recommend and the beds are very uncomfortable
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,305 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.