Extended Stay America - Temecula - Wine Country

Business response:

Although you liked our service, we sincerely apologize for the cleanliness issue you experienced during your stay. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Guillermina, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We apologize that one of our associates was rude to you and also about the dog barking and the disturbance this caused. We have shared your feedback with the team, and we will redouble our efforts to ensure this does not happen again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Salvador, thank you for taking the time to share your concerns with your review. We are a non-smoking facility so we are sorry for other guests smoking. We will address this appropriately moving forward. Please let us know next time and we will work hard to ensure a quiet and clean environment for you. Thank you for being our guest and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Wilfredo, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and enjoyed our prime location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations, and for the issues you faced. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Stacie, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management