Extended Stay America - Temecula - Wine Country

Business response:

Dear Salvador, thank you for taking the time to share your concerns with your review. We are a non-smoking facility so we are sorry for other guests smoking. We will address this appropriately moving forward. Please let us know next time and we will work hard to ensure a quiet and clean environment for you. Thank you for being our guest and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Wilfredo, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and enjoyed our prime location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations, and for the issues you faced. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Stacie, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for taking the time to review your stay. We're sorry for the maintenance issue you encountered, as well as the fact that we did not completely address these to your total satisfaction. We have discussed your feedback with the appropriate team to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know you liked your clean accommodations, but we're sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for reviewing your stay with us at Extended Stay America. We're thrilled to know you had a relaxing experience while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management