Extended Stay America - Temecula - Wine Country

Business response:

David, thank you for taking the time to review your stay. We're sorry for the maintenance issue you encountered, as well as the fact that we did not completely address these to your total satisfaction. We have discussed your feedback with the appropriate team to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad to know you liked your clean accommodations, but we're sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for reviewing your stay with us at Extended Stay America. We're thrilled to know you had a relaxing experience while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Carolina, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your well-kept suite and had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are delighted to know you were impressed with our well-kept property and had a great stay. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management