Extended Stay America - Temecula - Wine Country

Business response:

Carolina, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your well-kept suite and had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are delighted to know you were impressed with our well-kept property and had a great stay. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Dear Alexander, thank you for choosing us for your vacation accommodation needs. We are pleased overall you had a satisfactory stay but so sorry for the smoke you had to endure. We are a non-smoking facility and we appreciate you bringing this to our attention so we can minimize the effects for future guests. Thank you again for being our guest and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Although you liked our overall service, we apologize for the odor issue you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management