Extended Stay America - Temecula - Wine Country

Business response:

Christian, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Joe, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Andre, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with us. We are glad to read you liked the service provided by our front desk service and had a comfortable visit. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Although you liked our service, we sincerely apologize for the cleanliness issue you experienced during your stay. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Guillermina, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We apologize that one of our associates was rude to you and also about the dog barking and the disturbance this caused. We have shared your feedback with the team, and we will redouble our efforts to ensure this does not happen again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management