Extended Stay America - Temecula - Wine Country

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Valerie, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Craig, we are delighted you chose to stay with us at Extended Stay America. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you experienced a great night’s sleep in your comfy bed and had a restful stay with us. On behalf of the entire team, we thank you for your kind comments and invite you for another outstanding stay with us on a future date. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Daniel, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Chris, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review and we hope to welcome you back the next time you travel to this area. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the noise and odor you experienced while here. We appreciate you bringing this to our attention and we will take the necessary steps to ensure it does not happen again. Thank you again for choosing us, and we hope you will visit again soon! Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management