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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely pet friendly, liked the kitchenette, ice machine was nonexistent, although the CSR was kind enough to locate a ziplock baggy with about a dozen cubes. No frills, but for under a hundy a night, it was fine.
Business response:
Thank you for your feedback about Extended Stay America. We are glad you had an overall pleasant stay with us. Since we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Heather, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more glad you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Check in was fast and easy but The bed was too hard and uncomfortable
Business response:
Thank you for your comments. We are glad that you liked our front-desk service. However, we are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
No ice machine, no water in the lobby. The grab and go breakfast was a joke. You have a fridge in the room but no ice trays to make ice cubes. Not very conducive for the soccer tournament we were staying for. Thankfully the second day we knew better and planned better.
Business response:
Tarrah, thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Christian, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Pleasant
Business response:
Joe, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management
Quite disappointed Upon first glance of the room it appeared clean until my wife went into the bathroom. She noticed that there was hair on the toilet top, hair on the back of the toilet seat near the screws, and hair on the toilet seat itself. I found a hair in the freezer. When we contacted the front desk they asked us if it was a lot of hair. We believe it should not matter if it was one hair or a patch of hair. They also notified us that they did not have anyone to clean the bathroom and that they would notify the manage... read more
Business response:
Andre, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. Please consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.