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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in door key didnt work 2 times. Front desk agent hiding in back room all the time have to wait her to come to desk. No name badge worn and started arguing with me that i throw the room key towards her, eventhough she wasn't in the front desk. No single USB charging port in the room.
Business response:
Dear Yamal, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Further, we regret the behavior our team member showed you, which is totally unacceptable. Allow us to discuss and ensure this is never repeated. We hope you will revisit a... read more
Paid for smoke free room, given room smelling like stale cigarette smoke, linen included
Business response:
Dear Ruth, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations for a comfortable room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
Called 3 times during the early afternoon to ask a question about check-in and nobody answered. Then it took 20 minutes to check in once i arrived at the hotel.
Business response:
Dear Ernesto, Thank you for the candid feedback. We apologize for the delay in addressing your inquiries and the extended wait during check-in. Your time is valuable, and we regret any inconvenience caused by the lack of prompt assistance. This is not the usual standard that we strive for. We'll address these concerns with our team to ensure a more efficient and responsive service in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to serve you better during your next vi... read more
The earlly am front desk clerk is very rude and nasty, she also refrenced me as the colored gurl.
Business response:
Dear Tanisha, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you ... read more
Nasty nasty nasty hotel! We found bedbugs on the bed. Crawling on the pillow! Thank god I checked before we even laid down! Fridge was gross , shower wasn’t cleaned
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Disgusting Bio Hazard The dirtiest, most disgusting hotel experience of my life. The room they initially gave me wasn't vacuumed, didn't have running water in the bathroom, fresh looking blood stains on the carpet, remote was found wedged in a chair with a used bandaid on it. The worst hotel I've ever experienced. Truly disgusting.
Business response:
Dear Guest, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the imma... read more
The 3 days that my mom was there they did not clean the room the rugs were dirty a confirmation said two queen size beds there was two full size beds everything in there was old not even up to date very disappointed
Business response:
Dear Ruben, Thank you for staying with us and choosing our location. We apologize for not meeting our commitment to providing clean and fresh accommodations. Please note that our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. We have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests. It was a pleasure to have you as our guest, and we hope to... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.