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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't suggest this place. This place has a problem with crickets in the rooms. Staff says they have sprayed but the problem continues.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bugs Room looked at first... then I saw the small cricket hanging on the wall. Each time I went into the bathroom there was another. This morning I found one sitting on the kitchen counter. I reported to the front desk and took them a sample dead bug and asked that the room be sprayed.. I didn't bring the critters and don't want to share my room with them. I'll check the room later and see if the staff has done anything.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next ... read more
Not so good 1. Unusually long check-in process 2. Found a fly, beetel, cricket and a dead wasp in the room 3. Linen and bed sheets were soiled 4. Carpets were extremely dirty and soiled 5. Breakfast is just coffee and muffins - thats not breakfast at all 6. Coffee is not replenished timely 7. Front desk staff are not friendly and are not fit to serve in the hospitality sector
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Door broken. I was very disappointed. The door to my room was broken and the girl at the desk was unable to fix it. I had to haul my stuff back and forth to the lobby several times as she took a look at it. And then ended up sitting in the lobby waiting for the manager to come in to fix the door. (It was just a battery change.) the girl at the desk said she was sorry that they couldn't switch my room, but they were fully booked, but I overheard the manager as her why she didn't give me another room and she stated, "well, all... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the issues you experienced at check-in. I discussed your comments with the team, and I am personally showing them all how to change a battery on a guest room door to ensure an incident like this one does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better s... read more
Not convenient Dishes and silverware only by request. Stayed 2 nights so no cleaning done or clean towels and linens. If I wanted to bring them down to front desk they would exchange. my room had wet carpet from leaking air conditioner with foul smell. We aske d for different room and they did take care of it. clientel was mostlt road workers and construction people.
Business response:
Thank you for telling us about your experience. We are sorry to hear that we did not provide you with all the comforts of home. We also apologize for the issue in your original room; however, we're glad that our staff was able to move you to a different room. We will work with our maintenance engineer to address the issue with the air conditioning unit. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay somewhere else! We stay in a hotel every weekend from June-August.This was the worst hotel we have stayed at.I asked to have everyone in rooms close to each other,Aaron at the front desk told me the hotel was full and he would not be moving rooms around,to assign a room he opened a draw with room key sleeves that had the room numbers already wrote on them and randomly picked a room.All of us were put on different floors.The next couple checking in after our group got the room right next to one of our group on the 1st fl... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not properly cleaned prior to your arrival. In response to your feedback, I am discussing these issues with our entire staff to ensure that rooms are being properly cleaned and maintained as well as making sure great customer service is being provided to resolve any issues that may potentially arise. I am grateful for the feedback you p... read more
Stopped on way to East coast. Room wasn't very clean. Also, shouldn't list that you have breakfast when it's granola bars and bad coffee. :(
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned properly upon your arrival and that our amenities were not to your expectations. To make sure this doesn't happen again, I am going to share your comments with our housekeeping staff to ensure that rooms are properly cleaned and maintained. I really appreciate you bringing this to our attention. We do hope you will choose to stay ... read more
I am sure there are better hotels for the price... The hotel is located near a Roadhouse so that was a plus. But as far as a nice hotel, no it was not. Even though the signs say no smoking, you can smell smoke and it's just a place for you to lay your head and shower, not a clean comfortable place at all. Neighborhood was ok, I did not feel like my stuff would be stolen
Business response:
I appreciate you taking the time to write a review of your experience with us. I am glad to read you enjoyed our location; however, I sincerely apologize for the odor issues you experienced. In response to your feedback, I am pleased to let you know that our hotel will be undergoing a renovation in April and we will be a completely nonsmoking property. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken t... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.