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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
There was dead spiders on the floor. We used hotel because we went to a concert and didn’t want to drive 2.5 hours home late at night. We did a late check out and instead of calling us on the phone at 12:05p they come pounding on the door like it’s the police and tried walking in the room on us. Very rude. Do not recommend this hotel for any reason. Said we could stay an extra hour for more money. However the cleaning lady was really nice and respectful and apologized for the way we were treated. Which was the only nice thin... read more
Business response:
Thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with our team, and we will be more diligent with our efforts moving forward. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Awful The hotel did not have an ice machine or fitness center and also the vending machine was extremely expensive. We were also told by the staff at the Texas Roadhouse that the hotel was caught running a prostitution ring prior to our stay. I never plan to return.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very disappointed at this location i had stayed with the same chain before but this one was the worse by far. The toilet and sink not working. Couldn't sleep well since something was biting me and next morning found marks on my body.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Room smelled. Cockroach in the bathroom on the last morning. Maid never did the room even though we were gone most of the time.
Business response:
David, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective action so that this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fe... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, but we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Poor Conditions Floor was filthy, water got on floor from having to fill ice tray for ice needed-mopped up water and towel was BROWN from floor!!! Cupboards broken, debris in kitchen drawers, toothpaste splatter allover back wall and picture hanging near sink!!! BAD!!!
Business response:
We were disappointed to read your feedback and apologize for a less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Never stay there again Bed was hard. Had to request kitchen stuff. Grossly inadequate.
Business response:
David, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Stay Far Away from the this horrible place They had semi-clean rooms; the young lady who checked me in was spectacular but before I checked out I was called to the front desk to “sign somethings” to find that they had charged me extra for my stay,I would not ever visit this facility again they and their hotel is horrible, Texas Roadhouse was the highlight
Business response:
We are sorry we failed to deliver the exceptional stay you deserve. Please accept our apology, if our staff did not provide you with a clear explanation of the charges at the time of check-out. Please feel free to reach out our front desk for any assistance in regard to your bill. We hope you will consider giving us a second chance to provide you with much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.