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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was not clean, but everything else seemed ok.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that many aspects of your stay met your expectations, though we sincerely apologize for the issue with the floor's cleanliness. Guest comfort and a well-maintained environment are very important to us, and we have shared your feedback with our team to help improve our housekeeping standards. We hope you will consider staying with us again in the future so we can offer a fully refreshed, comfortable experience that reflects the level of ca... read more
The room was just ok. We paid alot for very little. You have to.purchase pavckages to get extras
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to highlight aspects of your stay, though we are sorry to hear that the accommodations and available amenities did not meet your expectations. We understand how disappointing this may have been, and we sincerely apologize for any inconvenience caused. Your comments have been shared with our team as part of our ongoing efforts to enhance guest experience and ensure that future stays are more comfortable and well-rounded. We hope you might consi... read more
Perfect
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management
Close to Tucson Medical Center.
We ended up not even staying the second night even knowing that we would loose the money. My husband is in the hospital across the street and we thought this would be great to be so close. But the beds were SO uncomfortable that there was just no way we could do a second night on them. I really don’t like to give a bad review but with us being so exhausted after such a long day of having my husband flown to the hospital we were sure disappointed that we didn’t get rest.
Business response:
Dear Bobbie, Thank you for taking the time to share your experience. We are glad our location was convenient during what sounds like a very challenging time for you and your family. With that in mind, please accept our sincere apologies that your stay did not provide the comfort and rest you needed. We truly regret that the bedding did not meet your expectations, especially given the circumstances of your visit. Your comments are important to us and will be reviewed by our team as we continue to work to improve the guest exp... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.6 star rating with 2,717 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.