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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No go! The room smelled like cigarette smoke. The carpets were wet from just being clean. Cigarette burns all over the sink and bathtub. The smell was almost too much to bare.
Business response:
Dear Mel,We sincerely apologize for the unpleasant experience during your stay. It is disappointing to hear about the smoke odor and the condition of the room. Providing a clean and comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to ... read more
There were people who clearly weren’t staying at the hotel walking around the hallways at night, which didn’t feel safe. The air conditioner was so loud that we weren’t able to sleep.
Business response:
Dear Erika,We sincerely apologize for the concerns you experienced during your stay. Guest safety and comfort are our top priorities, and we regret that you did not feel secure. We will review security measures to ensure a more comfortable environment for all guests. Additionally, we apologize for the noise issue with the air conditioner and will have our maintenance team address it promptly. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope for th... read more
I was under very poor conditions, uncomfortable and smelled bad.
Business response:
Dear Jeannette,We sincerely apologize for the discomfort and unpleasant conditions you experienced during your stay. Guest satisfaction is our top priority, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements in cleanliness and overall comfort. We understand how important a pleasant stay is and appreciate you bringing this to our attention. Should you choose to visit us again, we would love the opportunity to provide you wi... read more
This was our first and last visit to an Extended Stay. Dirty carpet. Constant noise from air conditioners, the wall made noise if you can believe it. A domestic argument at 6:30 in the morning from a couple upstairs. Furniture was beat, broken dresser drawer. No closet, just a wire shelf. No hair dryer. I do believe there was a shootout in this room at some point. There were patched holes on every wall. Uncomfortable bed with crappy sheets. On the positive side, the front desk gal was very friendly and welcoming.
Business response:
Dear Frank,Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and apologize for the cleanliness, noise, and room condition issues you encountered. While some factors may be beyond our control, we take all feedback seriously and are actively working to improve our accommodations and guest experience. However, we are glad our front desk team made you feel welcome. Your comments will be shared with the appropriate teams to address the concerns raised. We truly appreciate your hon... read more
My stay started great but didn’t end great. We talked to the front desk about staying longer because a family member was dying. They agreed to give us the double room for a week. We thought everything was set up that night. We were told in the morning just come to change keys so you can get a new room rate that we negotiated. The next morning when my husband went to change keys the front desk person said we don’t have double rooms available anymore and moved him to a queen room. I was at the hospital when this happened. I to... read more
Business response:
Dear Yvonne, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Bad room The room had not been cleaned! We were given a room that someone had just vacated. Bed dirty garbage around toes in tub. Besides that the furnishings were old and outdated. We asked for a refund and was given it.
Business response:
Dear Jeannine,Thank you for your review. We are sorry to hear that your stay did not meet your expectations. While we are glad the situation was resolved with a refund, we strive to provide clean and comfortable accommodations for all guests. Your feedback is invaluable, and we will ensure this matter is addressed to maintain our standards. We hope to welcome you back in the future for a much improved experience.Sincerely,Hotel Management
This was one of the worst hostel experiences ever. The room smelled . The carpet was filthy. And roaches were everywhere!! So disgusting and disappointed.
Business response:
Dear Aracely,Thank you for your feedback, and we deeply regret the unpleasant experience you had during your stay. We sincerely apologize for the issues with cleanliness and pests, as this does not reflect the standards we strive to maintain. Your concerns are being addressed with urgency to ensure these problems are resolved. We appreciate your input and hope you might give us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.