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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was staying near TMC where a friend had open-heart surgery. I had to try to extend my stay several times. Staff was excellent and understanding. Management made my visit feel uncaring and arrogant.
Business response:
Dear Lora, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Please connect with the hotel directly for further assistance. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for b... read more
Didn't feel clean, the hotel said they offered breakfast but it was just coffee and a cupcake. The asked for a USA adresss and we didnt have any since we were tourists. Didn't clean the room when we left to go to mount lemmon. Lights didn't work properly. We called 10 times in advance to tell them we would arrive late, since the email said we needed to contact them, and didn't respond once. We checked out a day early because the room was pretty bad. The carpet was dirty, the room was stinky.
Business response:
Dear Julissa, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we will address the cleanliness issues with our housekeeping team and ensure our amenities meet guests' expectations. Additionally, we apologize for any miscommunication regarding the late check-in process. We appreciate your patience and understanding and hope to have the opportunity to provide you with a better experience in the future. Thank you for brin... read more
We booked the place for free breakfast. They had nothing . Coffee was there with no regular cream . I drink coffee with no sugar They had vanilla flavored sweet coffe whitener. They offered us oatmeal packet with no milk False advertising. The service desk said they were waiting for shipment .
Business response:
Dear Vijay, Thank you for being our guest. Please accept our apologies for not meeting your expectations with the amenities. Also, we are sorry for not providing a satisfactory breakfast to you, and your comments on the choices are shared with the concerned individuals for further improvement. Please allow us to review this incident with the concerned team member to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Kitchenette is a nice feature. Hotel and room showed wear and tear from much use. No literature/information about the hotel or surrounding area. Room in sore need of updating. Kitchen sink faucet leaked, cigarettes burns on countertop, limited (and old) electrical outlet options, rollaway bed was super awful, TV stations limited.
Business response:
Dear Karen, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. On the positive side, we appreciate your remarks on having a kitchen. Please return,... read more
I got to the hotel at 9pm for checkin and the system was down. I had to wait 50 min for it to be fixed to get my room.
Business response:
Dear Danielle, Thank you for your recent stay with us. We apologize for the inconvenience you experienced during check-in. Your time is valuable, and we regret any delays caused. Rest assured, we are working to prevent such occurrences in the future. Your patience is appreciated, and we hope the rest of your stay was enjoyable. Thank you for bringing this matter to our attention, and we hope to welcome you back for a smoother experience in the future.Sincerely,Hotel Management
Cockroaches in the room, bit by bed bugs, staff wouldn’t give us our room since they were in the middle of an audit, homeless camp outside our window
Business response:
Dear KIRSTIN, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
We checked in late at night with a party of three. I had reserved a two bed room. We checked in and there was only one bed. my daughter, who is a teen had to sleep in a rickety roll away bed. we were told in the morning that we would get a new room. Three days later we never did. we checked out and stayed somewhere else for the remainder of our stay. We also tried to get money back for the time we did stay there since i paid for two beds and received only one. The facilities ate clean. The staff are friendly and the coffee i... read more
Business response:
Dear Mark, Thank you for sharing your feedback about your recent stay. While we are pleased to learn you found our hotel clean and staff friendly, we apologize that the requested room type was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We will share your feedback with our team to ensure we are well-poised to serve you in the future. We hope to show you... read more
Wasn't worth $186 for the night I stayed there. It was more like half for what was paid. Was a late night option so wasn't too picky. Stayed at a Springhills Suitesin downtown Phoenix for around $5 more a night the next night. So comparing the two was like night and day. The bed a cleanliness of Springhills hotel was over and above the Tucson hotel.
Business response:
Dear Steve, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Managem... read more
Needed 1st floor but was given 3rd floor very hard for 84yr old grandparent to get to.The room was filthy dirty,and the bathroom had poop. Disgusting
Business response:
Dear Maria O, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.