Extended Stay America - Tucson - Grant Road

Karen 

on Expedia

a year ago

Kitchenette is a nice feature. Hotel and room showed wear and tear from much use. No literature/information about the hotel or surrounding area. Room in sore need of updating. Kitchen sink faucet leaked, cigarettes burns on countertop, limited (and old) electrical outlet options, rollaway bed was super awful, TV stations limited. 

Danielle 

on Expedia

a year ago

I got to the hotel at 9pm for checkin and the system was down. I had to wait 50 min for it to be fixed to get my room. 

KIRSTIN 

on Expedia

a year ago

Cockroaches in the room, bit by bed bugs, staff wouldn’t give us our room since they were in the middle of an audit, homeless camp outside our window 

Mark 

on Expedia

a year ago

We checked in late at night with a party of three. I had reserved a two bed room. We checked in and there was only one bed. my daughter, who is a teen had to sleep in a rickety roll away bed. we were told in the morning that we would get a new room. Three days later we never did. we checked out and stayed somewhere else for the remainder of our stay. We also tried to get money back for the time we did stay there since i paid for two beds and received only one. The facilities ate clean. The staff are friendly and the coffee i... read more

Steve 

on Expedia

a year ago

Wasn't worth $186 for the night I stayed there. It was more like half for what was paid. Was a late night option so wasn't too picky. Stayed at a Springhills Suitesin downtown Phoenix for around $5 more a night the next night. So comparing the two was like night and day. The bed a cleanliness of Springhills hotel was over and above the Tucson hotel. 

Maria O 

on Expedia

a year ago

Needed 1st floor but was given 3rd floor very hard for 84yr old grandparent to get to.The room was filthy dirty,and the bathroom had poop. Disgusting 

Erin 

on Expedia

a year ago

Frustrated with communications about room change from handicap to regular accommodations 

William 

on Expedia

a year ago

Need a deep clean and some new carpet The room was disgusting, I'll never stay there again