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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. Insect infestation during the night.
Business response:
Dear John, Thank you for your feedback. We apologize for the inconvenience caused by the insect infestation during your stay. Ensuring a comfortable and pest-free environment is essential to us, and we are addressing this issue with our pest control team immediately. We appreciate your kind words about our friendly staff and will continue to work hard to provide a pleasant experience for all our guests. We hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
The smell of the room is so bad. Cant even sleep at all. Just been there for 5 minutes. And just tild the front desk that we will just leave as its no comfortable
Business response:
Dear Judilyn, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to d... read more
No pool. Unsatisfied When i first checked in, the lady was very nice but today when we checked out the other front desk lady was very rude and rushing us out of the hotel. We couldn't even get things situated. I was not very happy. I asked for late check out at 12 and they were knocking on my door at 1115 am telling me to check out. Not a happy camper..
Business response:
Dear MONICA, Thank you for your feedback. We apologize for the negative experience during your check-out. This is not the level of service we aim to provide. We will address this with our team to ensure better customer service in the future. Your comments are valuable, and we hope to have the opportunity to provide you with a more pleasant stay next time.Sincerely,Hotel Management
When we opened the door to our room, the mold smell was overpowering. There were bugs on the dirty stained carpet. There were cockroaches in the bathroom. It was awful! We went to the front desk to tell them we were leaving and the clerk said we’d have to call the manager to get a refund. We have not yet received a refund. It was a shady neighborhood. It was a disgusting place and we immediately took our luggage back to the car and left.
Business response:
Dear Jody, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The carpets where dirty, they had stains that look unpleasant. Found roaches in the shower, kitchen and under the beds, told the staff while checking out and the response was “thanks for letting us know” not even a sorry
Business response:
Dear Juan, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of your room and the lack of a proper response from our staff. This is not the level of service we strive to provide. We are taking immediate action to address the cleanliness and pest issues you mentioned. Your feedback is crucial for us to improve, and we regret the inconvenience caused. Please accept our apologies, and we hope to offer you a better experience in the future.Sincerely,Hotel Management
Old hotel that make uncomfortable The stuff was so nice, the location to since I was there for my friend weeding I choose that hotel because it’s was in the middle of the church et the party location. My room was old, if you see the kitchen faucet you won’t be able to eat and I was about to throw up please change that faucet. Someone hair was in the bathroom. If you are look a nice place maybe find another please or another room because my was horrible. The only thing good at this place is the stuff. Any time I remember that... read more
Business response:
Dear Guest, Thank you for your feedback. We're glad our staff and location met your needs. However, we deeply regret the issues with your room, especially the kitchen faucet and bathroom cleanliness. Your comments are being taken seriously, and we will address these concerns promptly. We strive for a high standard of cleanliness and maintenance and apologize for falling short. Your feedback is valuable in helping us improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to better serve yo... read more
The room was old and very dirty u couldn’t seat on near chair the shower had spots of mold the bed were okay but me and my daughter checked out at 2am cause we just didn’t feel safe would never book here again
Business response:
Dear Christina, Please accept our sincere apologies for the cleanliness issues you encountered during your recent stay. The safety and well-being of our guests are our top priorities, and we regret this was not your experience. We take your feedback seriously and will review these concerns with our team to ensure a more pleasant environment for our guests moving forward. While we understand this visit fell short of your expectations, we hope to welcome you back in the future and regain your trust in our hotel.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.