Extended Stay America - Tucson - Grant Road

MONICA 

on Expedia

a year ago

No pool. Unsatisfied When i first checked in, the lady was very nice but today when we checked out the other front desk lady was very rude and rushing us out of the hotel. We couldn't even get things situated. I was not very happy. I asked for late check out at 12 and they were knocking on my door at 1115 am telling me to check out. Not a happy camper.. 

Jody 

on Expedia

a year ago

When we opened the door to our room, the mold smell was overpowering. There were bugs on the dirty stained carpet. There were cockroaches in the bathroom. It was awful! We went to the front desk to tell them we were leaving and the clerk said we’d have to call the manager to get a refund. We have not yet received a refund. It was a shady neighborhood. It was a disgusting place and we immediately took our luggage back to the car and left. 

Juan 

on Expedia

a year ago

The carpets where dirty, they had stains that look unpleasant. Found roaches in the shower, kitchen and under the beds, told the staff while checking out and the response was “thanks for letting us know” not even a sorry 

Anonymous 

on Expedia

a year ago

Old hotel that make uncomfortable The stuff was so nice, the location to since I was there for my friend weeding I choose that hotel because it’s was in the middle of the church et the party location. My room was old, if you see the kitchen faucet you won’t be able to eat and I was about to throw up please change that faucet. Someone hair was in the bathroom. If you are look a nice place maybe find another please or another room because my was horrible. The only thing good at this place is the stuff. Any time I remember that... read more

christina 

on Expedia

a year ago

The room was old and very dirty u couldn’t seat on near chair the shower had spots of mold the bed were okay but me and my daughter checked out at 2am cause we just didn’t feel safe would never book here again 

Lora 

on Expedia

a year ago

I was staying near TMC where a friend had open-heart surgery. I had to try to extend my stay several times. Staff was excellent and understanding. Management made my visit feel uncaring and arrogant. 

Julissa 

on Expedia

a year ago

Didn't feel clean, the hotel said they offered breakfast but it was just coffee and a cupcake. The asked for a USA adresss and we didnt have any since we were tourists. Didn't clean the room when we left to go to mount lemmon. Lights didn't work properly. We called 10 times in advance to tell them we would arrive late, since the email said we needed to contact them, and didn't respond once. We checked out a day early because the room was pretty bad. The carpet was dirty, the room was stinky. 

vijay 

on Expedia

a year ago

We booked the place for free breakfast. They had nothing . Coffee was there with no regular cream . I drink coffee with no sugar They had vanilla flavored sweet coffe whitener. They offered us oatmeal packet with no milk False advertising. The service desk said they were waiting for shipment .