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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I was expecting Front desk was polite and helpful. The room didn't have many outlets, no hair dryer, and the shower was dirty..there was still a used bar of soap in it. The beds were firm, but comfortable. No breakfast only coffee, packaged muffins and cereal bars.
Business response:
Dear Brenda, Thank you for sharing your feedback. We are glad our front desk staff provided polite and helpful service. However, we sincerely apologize for the issues you encountered with your room, including the cleanliness and lack of amenities. Your comments are vital as we work to improve our facilities and services. We understand the importance of a comfortable stay, and we appreciate your insights regarding breakfast options. We hope you will consider giving us another opportunity to provide you with a more satisfying ... read more
We stayed 10 days there were no housekeeping for our room they keep says if we stays 14 days we can have one time room cleaning but because we were less than 14 days we are not eligible for that service, plus almost every night there were homeless, drunk and bad people in the building which was unsafe situation
Business response:
Dear Danya, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I was there maybe a little over a week. From the night after check in up until the night I left. (A day early) I was harassed by the man staying in room 208. First time encounter was him telling me I better not be sicking my dog on his cat. I hadn't even had a chance to shut my room door when he said that. I asked him who he was talking to and he says me. I said no your not why would I and walked away. From then on he would say rude things like he's ready to whoop ass. Banging on my door very loudy with some kind of heavy me... read more
Business response:
Dear Tina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Nothing
Business response:
Dear Naomi, Thank you for your feedback. We’re sorry to hear that your experience did not stand out. We strive to provide a memorable and enjoyable stay for all our guests, and your comments are important to us. If there are specific aspects of your stay that we could improve or if you have any suggestions, please let us know. We appreciate your input and hope to have the opportunity to offer you a more engaging experience in the future. Sincerely,Hotel Management
Room was dirty the stove, Dusty, found a lot of human hair in different parts of the room. Unsanitary. Need to improve customer service rude staff
Business response:
Dear Lisette, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the cleanliness of your room and the staff’s service. This is not the standard we aim to uphold. We are addressing these concerns with our team to ensure better service and improved room conditions. Your input is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Front desk told me my reservation was cancelled. That no charges would appear on my card but I was charged over 250.00 for not staying there? Now it’s going to take 10 days for refund to appear back on card very disappointed
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.