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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In rooms 303 and 304 we had cockroaches, we felt uncomfortable at night due to all the vagrants on the property.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the issues you encountered during your stay. We understand how unsettling this must have been and sincerely apologize for the discomfort it caused. While specific external factors can be challenging to control, your feedback is being taken seriously and has been shared with our team to address these concerns promptly. We are committed to making meaningful improvements and hope you’ll consider giving us another chance. Sincerely, Hotel Managem... read more
Too nosey. No cooking stuff in kitchen.
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Needs rennovation I Nice staff, kept up good outside, breakfast only consisted of muffin, coffee [no decaff], oatmeal, & fruit bar. Toilets don't have fans. If you wanted to take out the trash, you had to take it all the way out to the dumpster and throw it over the gates after looking through the crack in gate to see if you would hit the trash bin when you threw it over.
Business response:
Dear Jerry, Thank you for sharing your experience. We’re pleased that our team made a positive impression and that the exterior was well-maintained. Your feedback about breakfast options, ventilation, and waste disposal is valuable, and we apologize for any inconvenience. We are always working to improve and hope to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management
Rough sheets, one pillow missing, very loud air handler, poor sound isolation.
Business response:
Dear Marc, We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take your concerns very seriously and appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We are grateful for your patience and would like an opportunity to show you the hospitality for which we are known, so please consider a return the next time your travels bring you this way.Sincerely,Hotel Management
Disappointed to say the least Room was ok, slept ok, but my standards are easy. Army vet so anything above a fart sack in the ground is ok. WiFi for something that may stream is 6 bucks, free version well you get what ya pay for. Grab and Go Breakfast total fail - coffee and hot water WTH. You wanna be t chemical I guess that meets grab and go but come on. Don't expect anything and you will not be disappointed or spend a couple extra bucks and go elsewhere, which is what I will be doing.
Business response:
Dear Jonathan,Thank you for your feedback. It’s good to hear that your stay was at least comfortable, though it’s disappointing that other aspects did not meet your expectations. We understand how important reliable WiFi and a well-rounded breakfast can be for a pleasant stay. Guest input is always valued, and efforts are made to enhance the overall experience. We regret that this visit fell short and appreciate you sharing your perspective. Should you ever reconsider, we’d love the opportunity to provide a more satisfying s... read more
No go! The room smelled like cigarette smoke. The carpets were wet from just being clean. Cigarette burns all over the sink and bathtub. The smell was almost too much to bare.
Business response:
Dear Mel,We sincerely apologize for the unpleasant experience during your stay. It is disappointing to hear about the smoke odor and the condition of the room. Providing a clean and comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to ... read more
There were people who clearly weren’t staying at the hotel walking around the hallways at night, which didn’t feel safe. The air conditioner was so loud that we weren’t able to sleep.
Business response:
Dear Erika,We sincerely apologize for the concerns you experienced during your stay. Guest safety and comfort are our top priorities, and we regret that you did not feel secure. We will review security measures to ensure a more comfortable environment for all guests. Additionally, we apologize for the noise issue with the air conditioner and will have our maintenance team address it promptly. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope for th... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.6 star rating with 2,662 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.