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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From bad to worse Water was turned off on 2nd day. No power for several hours on the 3rd day (could not use elevator to access room during power outage and I could not climb the stairs with my dog). Then the room key wouldn't work after the electricity was restored. "Breakfast" is a choice of breakfast bars and oatmeal packs that you have to request from the front desk. Not even a decent grab and go breakfast.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay, including the water and power issues and the inconvenience with your room key and breakfast offerings. These situations are certainly not typical, and we understand the frustration it caused. We are committed to addressing these concerns with our team to prevent future occurrences. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide a more seamless... read more
The staff was rude the desk lady was absolutely rude was unwilling to work with me and and I've been a prior customer before for close to months on end
Business response:
Dear Meghann,Thank you for your feedback. We regret to hear about your recent experience and apologize if our service did not meet your expectations. Ensuring respectful and helpful interactions with all our guests is a priority, especially for loyal customers like yourself. We are addressing this matter with our team to improve our service, and we hope for the opportunity to restore your trust in the future.Sincerely,Hotel Management
Be careful It’s been two weeks and I haven’t gone my deposit back. They charge me for it and they say they are still working on it after two weeks.
Business response:
Dear Javier, Thank you for sharing your experience. We sincerely apologize for the delay in processing your deposit refund and understand how frustrating this must be for you. This is not the level of service we aim to provide, and we are actively working to resolve this issue as quickly as possible. Your feedback is valuable, and we are committed to improving our processes to prevent similar situations in the future. Please feel free to reach out directly so we can expedite your refund. We appreciate your patience and hope ... read more
This hotel was totally unacceptable and therefore we decided to cancel our reservation and not stay at there at all.
Business response:
Dear Liz, Thank you for sharing your feedback. We sincerely apologize for the experience that led you to cancel your reservation. We strive to provide a welcoming and comfortable environment for all our guests, and it is disappointing to hear we did not meet those expectations during your stay. Your concerns are important to us, and we will review them carefully to enhance our services. We hope you will consider giving us another chance, as we are committed to improving your experience.Sincerely,Hotel Management
If you enjoy the constant smell of smoke wafting into your room, then stay here. I could have found nicer room furnishings at goodwill. Everything in the kitchen looked like it was from the 70’s. Linens felt like sandpaper and the mattress was thin and hard. Oh and the continental breakfast is an absolute joke. I was grossly overcharged for my stay and will never return to this property.
Business response:
Dear Lisa, We sincerely apologize for the discomfort and disappointment you experienced during your stay. Your feedback regarding the room furnishings, linens, and breakfast offerings is important to us, and we are actively working to address these concerns to enhance the guest experience. We are sorry the accommodations did not meet your expectations and for any frustration with pricing. Please feel free to reach out if you have further queries. Your experience doesn’t reflect our commitment to guest satisfaction, and we ho... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.