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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frustrated with communications about room change from handicap to regular accommodations
Business response:
Dear Erin, Thank you for sharing your comments about our hotel. We are sorry for the inconvenience you had regarding the room. We aim to provide the best customer service possible, and we regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management
Need a deep clean and some new carpet The room was disgusting, I'll never stay there again
Business response:
Dear William, Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
We initially wanted to stay the night and leave in the morning however we walked in and the hotel room had a broken tv with the screen cracked and the room smelled of mold. We felt very uncomfortable and decided to leave about two hours later. Asked if we could get a refund and was told no because we checked in.
Business response:
Dear Isis, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Room very old and Dirty, sink backup, pubic hair all other the bathroom walls and pillows were nasty. Hotel office closes so there’s no where to go for my issues. I want my money back
Business response:
Dear Geraldine, Thank you for your review. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We wi... read more
Stayed here for three nights and an incredible rate but a bit far from the university but I wanted to give it a try. I think my most impressive thing was how thorough they were in saying "no smoking"to which I think I would absolutely return as they do a good job of, keeping the rooms smoke-free despite people staying here for potentially extended periods. At one point I needed to call the front desk and they came immediately to my room for help and that was impressive as well. It's a good deal, spacious, very comfortable be... read more
Business response:
Dear Lisa, Thank you for your detailed evaluation of your experience at our hotel. We are glad to read that you were impressed with our rooms' cleanliness and our staff's responsiveness. We take pride in providing a comfortable and smoke-free environment for our guests, and we're pleased to find out that this made your stay enjoyable. However, we sincerely apologize for the pest issue you experienced, which detracted you from having a great time. We understand that this can be unsettling, and we take this matter very serious... read more
The worst place where the deteriorated furniture and very dirty carpets came in, it's really disgusting, they offer breakfast that doesn't just have coffee and some snacks.
Business response:
Dear Betsy, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for your disappointment with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us another... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.